Regional Manager of Operations, Mid-South Region

Alliance Animal Health•Nashville, GA

About The Position

The Regional Manager of Operations supports and grows a portfolio of specialty, emergency, and urgent care veterinary hospitals across the Mid-South region, including Tennessee, Alabama, Georgia, Mississippi, Louisiana, and additional markets as the network expands. The role combines hands-on field leadership with regional business oversight, working directly with Practice Managers, Hospital Administrators, Medical Directors, veterinary partners, and central support teams. The position is responsible for strengthening hospital operations and financial performance, developing hospital leaders, supporting emergency, specialty, and urgent care operating models, and improving experiences for clients, patients, and referring veterinarians. The Regional Manager maintains a regular presence in hospitals, coaches leaders, identifies operational challenges, and helps teams implement practical, sustainable solutions while respecting each hospital's culture, clinical services, and medical autonomy. The role partners closely with the Regional Vice President and central teams on regional priorities, hospital growth, integrations, and operational initiatives. Significant travel throughout the region, including overnight travel, is required. The position reports to the Regional Vice President, Specialty, Emergency & Urgent Care.

Requirements

At least 5 years of progressive veterinary hospital operations experience, preferably in emergency, specialty, urgent care, or a combination of these environments.
At least 2 years of multisite leadership experience or comparable senior-level management experience within a large, complex veterinary hospital.
Demonstrated success improving hospital financial performance, operational efficiency, and team engagement.
Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control.
Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.
Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.
Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners.
Excellent communication, problem-solving, organizational, and leadership skills.
Ability to manage competing priorities across multiple hospitals and geographic markets.
Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.
Willingness and ability to travel extensively throughout the assigned region.

Nice To Haves

At least 7 years of veterinary hospital leadership experience, particularly in specialty, emergency, or urgent care.
Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader.
Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations.
Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds.
Familiarity with veterinary practice management systems, financial reporting, and performance analytics.
CVPM, MBA, MHA, or similar professional credentials.

Responsibilities

Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region.
Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.
Establish consistent operational expectations while respecting each hospital's culture, clinical services, and business needs.
Identify operational challenges and work collaboratively with hospital teams to implement sustainable solutions.
Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.
Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.
Monitor key performance indicators such as revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.
Identify opportunities to improve efficiency, manage expenses, and support sustainable growth; translate financial data into actionable priorities.
Coach and mentor Practice Managers, Hospital Administrators, and department leaders to strengthen leadership and business management skills.
Establish clear expectations, accountability, and consistent follow-through across hospital teams.
Support leadership development, succession planning, and employee engagement initiatives.
Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.
Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.
Support staffing, scheduling, workflow, and financial models across emergency, specialty, and urgent care hospitals.
Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.
Support hospitals in managing extended hours, overnight services, and fluctuating caseloads.
Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.
Build trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams; provide reliable operational support and follow through on commitments.
Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.
Support initiatives that improve client communication, service accessibility, client experience, referral growth, client retention, and community relationships.
Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.
Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to ensure timely and effective hospital support.
Share best practices across hospitals and contribute to the development of the Specialty, Emergency & Urgent Care network.
Help shape operational processes and leadership resources that support long-term regional growth.