Regional Manager of Asian Cuisine

Fresh Food Concepts, LLC•Lake Charles, LA

About The Position

The Regional Manager of Asian Cuisine Operations and Merchandising strategizes and supervises franchise operations within a designated region, focusing on Asian cuisine programs such as sushi, dumplings, and pan-Asian dishes. The role aims to improve operational efficiency, regional financial growth, performance, and program development through regional management, coaching, strategic merchandising, and P&L analysis. The position oversees managers and supervisors, supports franchisees, coordinates with retailers and merchandisers, and monitors compliance, inventory, sales, budgets, and cost of sales. It also develops and refines regional procedures, standards, and policies; supports recruitment and onboarding; produces monthly reports; and regularly visits stores. Frequent travel within the region and the ability to operate in confined spaces such as kiosks are required. The job description notes that its duties are not exhaustive and may change or be supplemented at any time, with or without notice. The employer states that it is an equal opportunity employer committed to diversity and an inclusive environment, and bases employment decisions on merit, qualifications, and regional business needs.

Requirements

At least 8 years of experience in operations management, ideally in the food and beverage industry or regional franchise management.
At least 5 years of experience managing and merchandising Asian cuisine, preferably in a regional franchise context.
Expertise in Asian cuisine operations, food preparation, and presentation, including sushi, dumplings, and pan-Asian dishes.
Proficiency in merchandising and product display strategies, and understanding of regional customer behavior and market trends.
In-depth knowledge of food safety regulations and the Asian cuisine product line in the regional context.
Ability to solve operational problems efficiently and resolve critical operational issues promptly.
Strong administrative, interpersonal, and mentorship skills.
Proven ability to manage multiple projects simultaneously in a regional setting.
Strategic thinking and excellent communication skills.
Willingness to undertake challenging tasks beyond the role's primary responsibilities.
Receive and maintain ServSafe Manager Certification.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to lift up to 15 pounds occasionally.
Ability to travel frequently within the region.
Ability to operate in confined spaces such as a kiosk.

Nice To Haves

Bachelor's degree in business administration preferred.
Experience in operations management within the food and beverage industry or franchise management.
Regional franchise context experience managing and merchandising Asian cuisine.

Responsibilities

Recruit and train managers, aligning them with company vision and regional objectives.
Oversee schedules and workflows of managers specializing in Asian cuisine.
Conduct performance evaluations and provide targeted feedback to support employee development.
Enforce company policies during disciplinary actions and termination procedures within the region.
Collaborate with local retailers, merchandisers, and retail leadership to align strategies and improve program performance.
Implement and oversee Brand and Regulatory Compliance Audit Checklists for regional Asian cuisine franchises.
Formulate, initiate, and manage regional merchandising strategies to drive customer engagement and sales growth.
Monitor and manage inventory of Asian cuisine items, maintaining optimal levels and minimizing turnover and shrinkage.
Interpret audits and coach franchisees to ensure compliance.
Engage in regional franchisee recruitment.
Supervise and support managers, providing development and guidance.
Manage regional Asian cuisine franchise operations and execute strategies for peak performance.
Set and enforce metrics, guidelines, and standards to assess program efficiency and effectiveness, and seek continuous improvement opportunities.
Evaluate and refine regional Asian cuisine program procedures to enhance efficiency.
Develop and enforce policies to streamline daily operations, increase customer satisfaction, and improve the regional Asian cuisine experience.
Oversee regional budgets and cost of sales for Asian cuisine operations, aligning them with financial objectives.
Communicate new directives, policies, or procedures to managers and conduct regional staff meetings to discuss changes, answer questions, and maintain morale.
Generate comprehensive monthly reports and build strong relationships with managers, franchisees, and merchandisers.
Address stakeholder inquiries promptly and provide effective solutions.
Visit regional stores regularly to monitor compliance with company standards for Asian cuisine operations.
Assist with store recruitment, new store openings, and franchise transfers within the region.
Monitor regional Asian cuisine sales and identify opportunities for continued growth.
Develop and maintain relationships with regional merchandisers.
Oversee recruitment and onboarding of new regional managers and supervisors specializing in Asian cuisine.