Regional Maintenance Manager (Multi-Family Affordable Housing)

Pratum Companies • Gaithersburg, MD

1d • $120,000 - $140,000 • Onsite

About The Position

The Regional Maintenance Manager oversees in-house and contracted maintenance and repair work across a multistate portfolio of affordable multifamily apartment communities. Based in the Washington, DC metro region, the role covers DC, Maryland, and Virginia, with travel to properties in Florida; out-of-state travel may reach 50% at times. The manager takes a portfolio-wide approach to consistent maintenance practices, safe and orderly environments, property condition, curb appeal, cost-effective sustainable practices, and readiness for inspections and site visits by HUD, state and local agencies, investors, and other partners. The role establishes and implements preventive maintenance programs and collaborates with ownership representatives, development, asset management, and Pratum leadership.

The position requires strong leadership, customer service, organization, time management, and communication skills, and an example-setting approach to professionalism, teamwork, and respect for staff and residents. The primary schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., but may shift or include weekends based on business needs. The manager must be reachable by phone for emergency consultation or on-call support when not working, except during approved time off, and may need to respond in person to properties after hours for emergencies.

This is an exempt role with an anticipated annual pay range of $120,000–$140,000 for a new employee, depending on relevant factors. Discretionary and/or performance-based bonuses may be available. The posting also states that full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, one week of sick leave, 11 paid holidays, and health and welfare benefits. Pratum Companies is an Equal Opportunity Employer committed to a diverse workforce.

Requirements

• 10 or more years of related technical, multifamily, and multisite residential maintenance experience, including at least five years in a staff supervisory or managerial capacity.
• At least five years of NSPIRE/REAC inspection experience.
• Vocational or technical diploma desired; industry or technical certifications such as HVAC or EPA certifications desired; bachelor's degree preferred.
• Hands-on technical capability and knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical, and elevators in high-rise, mid-rise, and garden-style communities.
• Strong understanding of complex central plant mechanical systems, including cooling towers, heat exchangers, boilers, chillers, pumping systems, and BAS, as well as site life-safety systems such as fire panels, wet/dry sprinklers, and generators, and elevator maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, Project, and PowerPoint; Yardi; internet research; and computer-based work.
• Fluent English reading and writing skills; experience interpreting building schematics, blueprints, design and construction documents, and writing policies.
• Ability to evaluate contractor proposals for feasibility and cost reasonableness.
• Strong interpersonal, communication, and speaking skills; ability to collaborate, deliver presentations, and build relationships with maintenance employees, on-site management, ownership, and corporate staff.
• Extensive familiarity with affordable housing requirements, including HUD and NSPIRE/REAC, and experience leading preparation and compliance.
• Knowledge of property-management laws and standards, including Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, and local and state building codes.
• Strong leadership, drive, initiative, organization, planning, and time-management skills; ability to manage and prioritize multiple projects and priorities.
• Strong attention to detail and ability to lead projects, manage deliverables, bring teams together, and facilitate collaboration.
• Reliable transportation, an unrestricted driver's license, and insurance; ability to meet attendance and punctuality requirements and travel between geographically dispersed sites across a multistate region.
• Ability to exercise judgment in adjusting schedule and location to operational needs and respond to management and portfolio ownership direction.
• Ability to be reachable by phone for emergency consultation or on-call support when not at work, except during approved time off.
• Ability to access all exterior and interior parts of properties and amenities; able to push, pull, lift, carry, or maneuver up to 50 pounds independently and 100 pounds with assistance.
• Commitment to ongoing personal development and career growth.

Nice To Haves

• Vocational or technical diploma.
• Industry or technical certifications, such as HVAC or EPA certifications.
• Bachelor's degree.

Responsibilities

• Conduct and manage site, building, and unit inspections, including inspections for annual events and apartment turnovers; identify maintenance issues and schedule needed work.
• Supervise capital projects and coordinate special projects with the Regional Property Manager and ownership.
• Coordinate permit expediting as needed.
• Evaluate properties and teams and make recommendations to property and regional managers.
• Manage maintenance budgets and cost controls, including staffing, contractors, materials, equipment, tools, and capital improvements.
• Keep current with industry practices for utility consumption management, appliances, and heating and water plant replacements; use applicable utility management systems and Yardi reports.
• Prioritize safety, understand relevant OSHA and EPA requirements, and monitor known or identified property hazards.
• Develop, implement, maintain, and train staff on emergency and disaster plans, integrated pest management, environmental hazards, and safety procedures and policies.
• Support procurement and performance of maintenance services and contracts, including waste disposal, preventive maintenance, pest management, capital projects, and site repairs.
• Plan and manage periodic inspections, recurring work orders, and preventive maintenance across properties.
• Plan, schedule, coordinate, and implement preventive maintenance; maintain records for equipment and capital improvements, including warranty dates and serial numbers.
• Establish systems to manage and protect as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals; understand property components and staff technical capabilities.
• Evaluate, provide performance feedback to, recruit, train, and develop staff in accordance with company policy.
• Review maintenance shops and storage areas for organization and safety compliance.
• Conduct quarterly audits of emergency systems and maintenance logs.
• Conduct and document structured quarterly physical inspections of all properties.
• Contribute to long-term capital improvement planning, including review of interior and exterior Property Critical Needs Assessments.
• Collaborate with Community Managers, Maintenance Supervisors, Regional Property Managers, and others in supervising on-site maintenance and technical staff.
• Perform other position-related duties and assignments as directed by management.
• Adjust schedule and work location in response to property operations; provide emergency consultation and on-call support and report in person to properties when needed.

Benefits

• Two weeks paid vacation for eligible full-time positions of 30 or more hours per week.
• One week sick leave for eligible full-time positions of 30 or more hours per week.
• 11 paid holidays for eligible full-time positions of 30 or more hours per week.
• Health and welfare benefits for eligible full-time positions of 30 or more hours per week.
• May be eligible for discretionary and/or performance-based spot or annual bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed