Regional Maintenance Manager (Multi-Family Affordable Housing)

Pratum Companies • Gaithersburg, MD

17d

About The Position

The Regional Maintenance Manager oversees in-house and contracted maintenance and repair work across a multi-state portfolio of multi-family affordable apartment communities. Based in the Washington, DC metro region, the role covers DC, Maryland, and Virginia, with travel to properties in Florida; out-of-state travel may reach 50% at times. The manager takes a portfolio-wide approach to consistent maintenance practices, safe and orderly communities, strong property condition and curb appeal, cost-effective sustainable practices, and readiness for inspections and site visits by HUD, investors, agencies, and other partners.

The role establishes and implements preventive maintenance programs and works with owner/client representatives, development, asset management, Pratum leadership, property managers, site teams, contractors, and vendors. It oversees inspections, budgets, contractors, safety and compliance, emergency planning, maintenance records, capital needs, and staff development. The position requires strong leadership, customer service, organization, communication, and judgment, including the ability to adapt schedules and locations to operational needs and respond to emergencies.

The primary schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., but may shift earlier or later and may include weekend work. The incumbent must be reachable by phone for emergency consultation or on-call support outside work, except during approved time off, and may need to report to properties after hours. This exempt position has an anticipated annual pay range of $120,000–$140,000, with eligibility for discretionary and/or performance-based bonuses. Full-time employees working 30 or more hours per week are eligible for paid vacation, sick leave, paid holidays, and health and welfare benefits.

Requirements

• At least 10 years of related technical, multi-family, and multi-site residential maintenance experience, including at least 5 years in staff supervision and management.
• At least 5 years of NSPIRE/REAC inspection experience.
• Ensure maintenance activities comply with relevant affordable housing, safety, and environmental regulations.
• Strong hands-on technical capabilities and knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical, and elevators in high-rise, mid-rise, and garden-style communities.
• Strong understanding of complex central plant mechanical systems, including cooling towers, heat exchangers, boilers, chillers, pumping systems, and BAS, as well as life-safety systems such as fire panels, wet/dry sprinklers, and generators.
• Outstanding computer skills, including Microsoft Office, Yardi, internet research, and related tools.
• Fluent English reading and writing skills; ability to interpret building schematics, blueprints, design and construction documents, and write policies.
• Ability to evaluate contractor proposals for feasibility and cost reasonableness.
• Outstanding interpersonal, communication, and speaking skills; ability to collaborate, deliver presentations, and build relationships with employees, on-site management, ownership, and corporate staff.
• Extensive familiarity with affordable housing requirements, including HUD and NSPIRE/REAC, and experience leading inspection preparation and compliance.
• Knowledge of property management laws and standards, including Fair Housing Laws, Landlord-Tenant Law, OSHA standards, and local and state building codes.
• Strong leadership, drive, and initiative.
• Strong organizational, planning, and time-management skills, including ability to manage and prioritize multiple projects and priorities.
• Strong attention to detail and ability to lead projects, manage deliverables, coordinate teams, and facilitate collaboration.
• Reliable transportation, unrestricted driver’s license, and insurance; ability to travel between geographically dispersed sites across a multi-state region and meet attendance and punctuality requirements.
• Ability to adjust schedule and location to operational needs, work occasional weekends or outside standard hours, remain reachable for emergency consultation when not working except during approved time off, and respond in person to property emergencies as needed.
• Ability to physically access all exterior and interior parts of properties and amenities; able to push, pull, lift, carry, or maneuver up to 50 pounds independently and 100 pounds with assistance.
• Commitment to ongoing personal development and career growth.

Nice To Haves

• Vocational or technical diploma.
• Industry or technical certifications, such as HVAC or EPA certifications.
• Bachelor’s degree.

Responsibilities

• Conduct and manage inspections of sites, buildings, and units, including inspections related to annual reviews and apartment turnovers; identify maintenance issues and schedule required work.
• Supervise capital projects and coordinate special projects with the Regional Property Manager and ownership.
• Coordinate permit expediting as needed.
• Evaluate properties and teams and make recommendations to property and regional managers.
• Manage maintenance budgets and cost controls, including staffing, contractors, materials, equipment and tool inventories, and capital improvements planning.
• Keep current with industry standards and incorporate them into utility consumption management, appliances, and heating and water plant replacement programs.
• Use Yardi or other applicable utility management systems, including pulling reports and make-ready reports.
• Prioritize safety and maintain awareness of OSHA, EPA, product and equipment requirements, and hazards at properties.
• Develop, implement, maintain, and train staff on emergency and disaster plans, Integrated Pest Management, environmental hazards, and safety policies and procedures.
• Support procurement and maintenance services, including vendor services and general contracts for waste disposal, preventive maintenance, pest management, capital projects, and site repairs.
• Manage and plan periodic inspections and recurring work orders, with emphasis on preventive maintenance.
• Plan, schedule, coordinate, and implement preventive maintenance; maintain replacement and maintenance records, including warranty dates and serial numbers for HVAC equipment, appliances, vehicles, power tools, equipment, and major capital improvements.
• Establish processes for protecting and managing as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals; learn property systems and assess staff technical capabilities.
• Apply company policies for key personnel, including evaluating staff, providing performance feedback, recruiting, training, and development.
• Review shop and maintenance/storage areas for organization and safety compliance.
• Perform quarterly audits of emergency systems and maintenance logs.
• Conduct and document structured quarterly physical inspections of all properties.
• Contribute to long-term capital improvements planning, including review of Property Critical Needs Assessments for interior and exterior needs.
• Collaborate with Community Managers, Maintenance Supervisors, Regional Property Managers, and others in supervising on-site maintenance and technical staff.
• Perform other position-related duties and assignments as directed by management.

Benefits

• Two weeks of paid vacation for eligible full-time employees working 30 or more hours per week.
• One week of sick leave for eligible full-time employees working 30 or more hours per week.
• 11 paid holidays for eligible full-time employees working 30 or more hours per week.
• Health and welfare benefits for eligible full-time employees working 30 or more hours per week.
• May be eligible for discretionary and/or performance-based spot or annual bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed