Regional Library Manager

Mecklenburg County•Charlotte, NC

8d•Onsite

About The Position

The Regional Library Manager is an innovative leader responsible for maintaining a high standard of public service and overseeing the daily operations of a Charlotte Mecklenburg Library branch. The role leads and develops a larger staff, including department managers; manages a complex, higher-capacity facility; collaborates with community and neighborhood branch leaders; and works with community partners to assess and meet local needs in alignment with the library system’s mission. The branch serves as a public commons that connects knowledge, culture, and creativity through library programs and specialized services. The manager helps create a vibrant, inclusive space that strengthens public engagement, supports economic opportunity, and connects community resources. The position also oversees facility safety, security, and maintenance, budgets and financial resources, staff performance and development, customer-service concerns, and participation in system-wide initiatives.

Requirements

At least seven years of varied and progressively responsible library and leadership experience.
Master’s degree in Library Science from an ALA-accredited institution; a combination of relevant education and experience is accepted.
Knowledge of library services, operations, procedures, and programs.
Knowledge of civic engagement and community partnerships, budgeting and personnel management, industry trends and solutions, working with diverse populations, and collection development best practices.
Excellent verbal and written communication and public-speaking skills.
Interpersonal and customer-service skills, time management, attention to detail, supervisory and leadership skills, and proficiency in the reference interview process.
Ability to build partnerships, make informed decisions, collaborate, apply technical and professional knowledge, plan and organize, focus on customers, learn continuously, and maintain high work standards.
Technological competence with PCs, tablets, mobile devices, internet and database searching, Microsoft Office Suite, online meeting platforms, and scheduling software.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Successful high-level supervisory and management experience within a public library system or related industry.
Experience directly supervising at least five staff members simultaneously.
Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources.
Experience implementing impactful projects and initiatives.
Project management skills.
Demonstrated commitment to strong customer and community service.
A successful record of developing staff leadership skills and abilities.

Responsibilities

Lead the development of services, programs, and outreach that reflect the changing needs of a diverse community and align with system-wide plans.
Identify and champion creative, effective initiatives to serve the community.
Use demographic data and community input to ensure services and programming are relevant, inclusive, and equitable.
Build partnerships with educational institutions, workforce development agencies, nonprofit organizations, and cultural organizations.
Act as a liaison between senior leaders and branch staff, reporting branch successes, trends, and challenges.
Develop staff leadership capacity and foster performance, collaboration, inclusivity, accountability, and continuous learning through engagement, performance management, and coaching.
Lead through organizational and operational change while maintaining a positive culture and providing guidance and support.
Oversee operations of a complex, higher-capacity facility, including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources responsibly.
Serve as a primary contact for resolving complex customer-service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff.
Facilitate regular branch-wide staff meetings and individual staff check-ins.
Work with peer library managers, staff, and program presenters to deliver programming and experiences for all ages.
Develop and maintain connections with community and neighborhood branches in the region, supporting staff collaboration.
Participate in system-wide strategic initiatives.
Build and sustain community partnerships that foster engagement and innovative, diverse programming.
Advocate for the library’s mission in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.