Regional IT Support Specialist

Potter Global Technologies • Maryland Heights, MO

4d • Onsite

About The Position

Join Potter Global Technologies as a Regional IT Support Specialist, APAC, a global leader in life safety solutions committed to saving lives through innovative technology. We are seeking a proactive, service-oriented individual to serve as a trusted technology partner for employees and offices across international locations. This role involves ensuring employees have access to necessary devices, applications, connectivity, and collaboration tools, while also resolving escalated issues, coordinating equipment deployments, and supporting company technology standards. The ideal candidate is comfortable working independently and collaborating with US-based IT teams to support locations with varying levels of on-site IT resources.

Requirements

• 3+ years of experience in IT support, desktop support, field support, or a similar end-user technology role.
• Strong experience supporting Windows laptops and Office 365 environments.
• Experience providing remote technical support to geographically dispersed users.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and internet connectivity.
• Experience supporting mobile devices, printers, peripherals.
• Experience with ticketing, remote-support, and endpoint-management tools.
• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve problems.
• Excellent customer-service and communication skills.
• Success in working and driving results in a cross-functional environment.
• Ability to communicate effectively with both technical and non-technical employees.
• Strong organizational skills and the ability to manage competing priorities with limited day-to-day supervision.
• Ability to take ownership of an issue from initial report through resolution or escalation.
• Effective at assessing customer needs and proposing solutions.
• Excellent verbal and written communication skills.
• Effective organization and time management skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• CompTIA A+, Network+, Microsoft, or similar industry certifications.
• Experience with Microsoft Intune or another endpoint-management platform.
• Experience supporting a mobile sales or field-based workforce.
• Experience working within a global Corporate IT organization.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support within the APAC region.
• Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.
• Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and other company-approved productivity and collaboration applications.
• Troubleshoot VPN, Wi-Fi, internet connectivity, authentication, and remote-access issues.
• Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.
• Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.
• Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.
• Coordinate equipment shipments to and from remote employees throughout the region.
• Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.
• Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.
• Coordinate warranty repairs, replacements, and vendor support when necessary.
• Follow Corporate IT standards for device configuration, security, software installation, and asset management.
• Perform new hire orientation on first day of employment.

Benefits

• Employee Ownership Program
• Generous time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree