Regional IT Infrastructure Specialist

POET•Alexandria, IN

1d•Onsite

About The Position

The Regional IT Infrastructure Specialist is the primary point of contact for information technology needs of POET bioprocessing facility team members in an assigned geographic region. The role provides onsite and remote support to keep IT hardware and business applications operational, maintaining devices and communications that help facility teams serve customers and coordinate with POET business units. This is an onsite role located in Alexandria, Indiana, with a balance of office and bioprocessing-facility work and travel to facilities, meetings, and site visits. Some physical labor may be involved, and overnight travel may occasionally be required.

Requirements

Information Technology degree in a technical field and one year of related IT experience, or a high school diploma/GED and at least three years of related IT experience.
Advanced knowledge of Windows OS-based laptops, desktops, and servers.
Experience manipulating users in Active Directory, including password and permission changes.
Ability to establish and maintain effective working relationships with supervisors, peers, other team members, and vendors.
Ability to troubleshoot, install, and upgrade hardware and software applications.
Basic knowledge of phone and video conferencing equipment and technology.
Strong verbal and written communication skills.
Solid understanding of IP and ISDN networks over LAN/WAN infrastructure.
Valid driver’s license with an exceptional driving record.
Demonstrated competency and strong understanding of networking technology, including TCP/IP-based networks and 802.x standards.
Excellent organizational, time-management, and communication skills, adaptability to change, attention to detail, and a sense of urgency that drives results.
Knowledge of the basics of Microsoft Office Suite and ability to learn new programs.
Ability to work in a team environment.

Nice To Haves

An Information Technology degree in a technical field and one year of related IT experience is preferred.

Responsibilities

Troubleshoot and repair computer software and hardware, including desktops, laptops, telephones, printers, mobile tablets, video surveillance systems, and video conferencing equipment.
Manage internal IT support and enhancement requests by prioritizing issues, communicating status to affected parties, and updating Help Desk tickets according to department metrics and standards.
Requisition, inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team-member personal computing devices.
Work with external organizations’ technical support teams to troubleshoot and repair hardware, software, and telecommunications systems.
Escalate server, network, compatibility, and design issues to the appropriate team member.
Collaborate on projects such as WiFi upgrades, video surveillance installations, server and networking upgrades, and telephone system upgrades.
Perform limited network administration, including resetting passwords, unlocking accounts, setting file permissions, rebooting servers, and server configuration and maintenance.
Document instructions, procedures, and licensing as needed.
Drive a POET vehicle to visit bioprocessing facilities, meetings, and site visits.

Benefits

Health, dental, and vision insurance, including individual and family plans and an employer Health Savings Account contribution.
Quarterly profit-sharing bonuses and bi-annual incentive bonuses.
Competitive pay, including shift premium pay for qualifying positions.
401(k) with company match.
Paid time off and paid holidays, with 40 hours available on day one.
Paid parental leave.
Tuition reimbursement.
Relocation assistance and bonus programs for qualifying positions and/or locations.
Wellness program encompassing mental, physical, and spiritual well-being.
Onsite fitness centers or fitness reimbursements.
Safety and cold-weather gear reimbursements.
Discounted home and auto insurance.