IT Infrastructure Specialist

The Chemours Company•New Johnsonville, TN

4d•$73,947 - $115,542•Onsite

About The Position

Chemours is seeking an IT Infrastructure Specialist to join its Information Technology team at the New Johnsonville, Tennessee manufacturing site. The role reports directly to the New Johnsonville Site IT Leader and supports reliable end-user and plant-floor computing. The specialist helps employees resolve technology issues and maintains equipment and processes that enable safe, effective business operations. The position provides second-tier support for end-user escalations, including potential off-hours, on-site support for manufacturing-critical PCs. It supports the full PC lifecycle and installs, configures, and tests software, applications, upgrades, and network connections across company-issued computers and other devices. The specialist also trains end users, maintains support documentation and processes, follows established procedures and safe-work protocols, and supports site-specific manufacturing technologies. The role is 100% on site/in person, and candidates must live within a one-hour commute of the site. It requires an associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience, and at least two years of direct IT support experience. The stated pay range is $73,947–$115,542, with a 6% annual bonus target.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 2 years of direct IT support experience in a corporate or technical environment.
Strong technical skills supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
Proficiency with Microsoft operating systems, including Windows 10 and Windows 11.
Excellent customer service, communication, and collaboration skills.
Ability to perform physical tasks, including lifting up to 50 pounds, as needed.
Must work 100% on site/in person.
Must live within a one-hour commute of the site.

Nice To Haves

Dell Certified Support Technician certification or equivalent.
Experience with Microsoft Office 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
Experience with Microsoft Teams Telephony and related Teams functions.
Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.
Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.
Experience with Aspen Explorer and workstations that run IP21 graphics.

Responsibilities

Provide second-tier support for end-user escalations, including potential off-hours, on-site support for manufacturing-critical PCs.
Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.
Install, configure, and test software, applications, and upgrades on company-issued computers, tablets, virtual desktop clients, and mobile devices, as well as network connections.
Train end users on the use of technology, as appropriate.
Develop and maintain support technician documentation, tools, and processes.
Follow established procedures, global policies, safe-work protocols, and process workflows in the manufacturing environment and across support areas.
Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, industrial scanners and printers, lab equipment, remote-control tools, and Microsoft Teams Telephony-related functions.