Regional IT Infrastructure Specialist

POET•Coon Rapids, IA

1d•Onsite

About The Position

The Regional IT Infrastructure Specialist is the primary point of contact for information technology needs of POET bioprocessing facility team members in an assigned geographic region. The position provides onsite and remote IT support to help keep essential hardware and business applications operational, maintaining devices and systems that support business with customers and communication across POET business units. This is an onsite role located in Coon Rapids, Iowa. The work balances time in the office and at bioprocessing facilities and may include physical labor. Travel of up to 50% is typical, with overnight travel sometimes required. The role also drives a POET vehicle, and a motor vehicle record check is conducted during pre-employment.

Requirements

Information Technology degree in a technical field and one year of related IT experience preferred, or a high school diploma/GED with at least three years of related IT experience.
Advanced knowledge of Windows OS-based laptops, desktops, and servers.
Experience manipulating users in Active Directory, including password and permission changes.
Ability to establish and maintain effective working relationships with supervisors, peers, other team members, and vendors.
Ability to troubleshoot, install, and upgrade hardware and software applications.
Basic knowledge of telephone and video conferencing equipment and technology.
Strong verbal and written communication skills.
Solid understanding of IP and ISDN networks over LAN/WAN infrastructure.
Valid driver's license and exceptional driving record.
Demonstrated competency and a high level of understanding of networking technology, including TCP/IP-based networks and 802.x standards.
Organizational, time-management, and communication skills; ability to adapt to change and drive results with a sense of urgency.
Attention to detail.
Knowledge of Microsoft Office Suite basics and ability to learn new programs.
High personal integrity, effective interpersonal skills, problem-solving and critical-thinking skills, openness to change, an innovative mindset, objective thinking, self-awareness amid uncertainty, and ability to work in a team environment.

Nice To Haves

Information Technology degree in a technical field and one year of related IT experience.

Responsibilities

Troubleshoot and repair computer software and hardware, including desktops, laptops, telephones, printers, mobile tablets, video surveillance systems, and video conferencing equipment.
Manage internal IT support and enhancement requests by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets according to department metrics and standards.
Requisition, inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.
Work with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
Escalate server, network, compatibility, and design issues to the appropriate team member.
Collaborate on projects such as WiFi upgrades, video surveillance installations, server and networking upgrades, and telephone system upgrades.
Perform limited network administration, including resetting passwords, unlocking accounts, setting file permissions, rebooting servers, and server configuration and maintenance.
Document instructions, procedures, and licensing as needed.

Benefits

Comprehensive health, dental, and vision insurance plans for individuals and families, including an employer Health Savings Account contribution.
Quarterly profit-sharing bonuses and bi-annual incentive bonuses.
Competitive pay, including shift premium pay for qualifying positions.
401(k) with company match.
Paid time off and paid holidays, with 40 hours available on day one.
Paid parental leave.
Tuition reimbursement.
Relocation assistance and bonus programs for qualifying positions and/or locations.
Wellness program addressing mental, physical, and spiritual well-being.
Onsite fitness centers or fitness reimbursements.
Safety and cold-weather gear reimbursements.
Discounted home and auto insurance.