Regional Information Technology (IT) Manager

Arrow Bank NA • Glens Falls, NY

10h • $80,000 - $130,000 • Onsite

About The Position

The Regional Information Technology (IT) Manager provides technical support services to internal users, troubleshooting issues related to computers, network devices, application software, and mobile devices across a specified region. This role also supports the rollout and training of new projects and technology and participates in other technological support processes to ensure effective system use and a positive user experience.

Requirements

• Bachelor’s degree in Information Technology or related field or equivalent experience
• 8 years of IT experience related to support, implementation, or administration
• Demonstrated knowledge of SaaS, Infrastructure, and computing architecture
• Strong communications skills, both written and verbal; capable of conveying information clearly to team members, leadership, customers, and external vendors/suppliers
• Proven problem solving and analytical skills, with the ability to navigate ambiguity and change while keeping teams and strategic initiatives on track
• Solid organizational skills and attention to detail. Ability to prioritize multiple tasks/projects and meet commitments; able to create clarity about what success looks like and achieve results
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, One Note, PowerPoint; ability to create clear and informative documentation and diagrams

Nice To Haves

• Related certifications a plus

Responsibilities

• Manage and implement regional end-user computing activities
• Implement and maintain regional end-user computing systems
• Liaison between the application and network infrastructure divisions to facilitate effective communication and collaboration, ensuring both teams are aligned on project goals and timelines.
• Provide technical support and deliver guidance and training on the effective use of end-user computing systems and related technologies
• Ensure the security of end-user devices and protect company data.
• Work with applicable business units to identify, recommend and implement areas of improvement for automated workflow and procedures.
• Work with vendors on performance issues, support tickets, enhancements and upcoming releases.
• Work to optimize underutilized software/applications.
• Own regional incident and service request queues; monitor aging tickets, redistribute load, and intervene on stalled or at-risk items
• Facilitate operational alignment between regional teams and central Information Technology operations to ensure consistent execution of enterprise policies and processes
• Manage regional technology assets, including physical inventory, spare equipment pool, and hardware logistics, in coordination with procurement and facilities teams

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager