Assistant Manager - Information Technology (IT)
About The Position
The Assistant Manager of Information Technology is an essential member of the Information Technology (IT) leadership team which is dedicated to providing exceptional quality and service to our guests and employees. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. The Assistant Manager of Information Technology is responsible for the maintaince and servicing of various information systems and platforms. Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.
Requirements
- Candidate must be fluent in English, both verbal and written.
- Knowledge and ability to operate various electronic systems.
- Service Passion for Luxury Hospitality
- Requires attention to detail and problem solving skills
- Candidates must have valid work authorization for the U.S.
Nice To Haves
- Work experience for 2+ years in a relevant IT role preferred.
- Educational degree in a related IT program preferred.
- Role requires flexibility to be on-call during evening and weekends at times.
Responsibilities
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the co-ordination of new acquisitions and major projects as required.
- Participate in property-level, corporate-initiated technology implementations.
- Good knowledge and support for Desktop OS and applications including patches.
- Provide direct guest support and quality support to function rooms and conference services.
- Administer Office O365, connection to global VPN and other communication tools.
- Assist in the process of systems backup and recovery procedures.
- Assist in management of third party vendors.
- Provide 24 / 7 support for mission critical systems.
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Perform any additional duties as assigned by the Director of Information Technology or his/her superiors.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
