Information Technology (IT) Service Manager

Covenant Care + Covenant Living•Edmonton, AB

3d•Onsite

About The Position

Covenant Care welcomes all who share a call to serve those most in need. We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Information Technology (IT) Services Manager will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making. Reporting to a member of the Senior Leadership Team, the IT Services Manager is responsible for managing and coordinating the activities and operations of all Information Technology services for Covenant Care and Covenant Living including hardware, software, network infrastructure, telecommunications, cybersecurity, system administration, and end-user support. This position identifies, recommends, develops, implements, and supports cost-effective and sustainable technology solutions that support organizational operations, service delivery, resident care, communication, and strategic priorities. The IT Services Manager works collaboratively with internal stakeholders and external service providers to support the reliability, security, and ongoing optimization of organizational technology systems and services. The role also provides operational and strategic leadership for technology initiatives and supports organizational risk mitigation and business continuity efforts. This position will: Model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively. Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
Equivalent combination of education and experience may be considered
3–5 years of progressive experience in IT services, infrastructure, or systems administration
Strong knowledge of IT systems, infrastructure, and cybersecurity principles
Experience with networks, cloud technologies, and enterprise systems
Ability to manage multiple priorities and troubleshoot complex issues
Strong communication, problem-solving, and organizational skills
Knowledge of IT procurement, budgeting, and lifecycle management
Proficiency in Microsoft Office and enterprise applications
Valid Driver’s License and access to reliable transportation

Nice To Haves

Experience in healthcare or multi-site environments is an asset
Experience with leadership, project coordination, or vendor management is preferred
Relevant IT certifications (networking, cloud, cybersecurity) are an asset

Responsibilities

Provide leadership and coordination of IT services including infrastructure, systems administration, networks, cybersecurity, and support services
Oversee implementation, maintenance, and optimization of servers, applications, devices, and telecommunications systems
Support organization-wide IT projects, upgrades, and system improvements
Provide technical support, troubleshooting, and training to staff
Monitor system reliability, security, data integrity, and backup processes
Manage IT equipment procurement, asset lifecycle, and vendor contracts
Maintain relationships with external vendors and service providers
Respond to and resolve complex or escalated IT issues
Evaluate IT systems, services, and support models for effectiveness and sustainability
Identify and recommend improvements, innovations, and technology solutions aligned with organizational goals
Support development and monitoring of IT operating and capital budgets
Coordinate technology projects, vendor deliverables, and service priorities
Act as a liaison between IT, internal departments, and external partners
Participate in committees, initiatives, and organizational planning
Stay current on emerging technologies, cybersecurity risks, and industry trends
Support development and implementation of IT policies, procedures, and security practices
Participate in risk assessments, investigations, and operational reviews