Regional Facilities Services Manager

The Brewer-Garrett Company•Middleburg Heights, OH

9d•$80,000 - $120,000•Onsite

About The Position

The IFS Regional Operations Manager oversees implementation, execution, and continuous improvement of integrated facilities management services across assigned accounts and/or regions. The role leads operational performance, budgeting, staffing, subcontractor management, client relations, and contract compliance, ensuring facilities services are delivered safely, efficiently, and in accordance with company and client expectations. It serves as the primary point of contact for clients and internal stakeholders regarding facilities operations and may negotiate change orders, new work, and subcontractor/vendor agreements. The position drives operational excellence, cost-effectiveness, process improvement, and customer satisfaction. The position is based in a professional office environment and routinely uses standard office equipment. Regular car travel to various locations locally, regionally, and outside Ohio is required; occasional air travel may be required. Occasional standing, walking, sitting, handling objects or controls, climbing stairs, and lifting or moving office products and supplies up to 20 pounds may be required. Depending on responsibilities, the role may involve accessing mechanical equipment, ladders, or confined spaces.

Requirements

Minimum of 5+ years of progressive operations, maintenance, or facilities management experience.
Prior supervisory or management experience.
Strong knowledge of commercial building operations and maintenance functions.
Strong understanding of facilities management, operations, maintenance, and repair processes in commercial and/or industrial environments.
Knowledge of budgeting, forecasting, financial reporting, and cost-control practices.
Ability to read and interpret contracts, scopes of work, technical documents, and maintenance/service reports.
Strong leadership and supervisory skills, including the ability to motivate, coach, and develop employees.
Excellent interpersonal and communication skills for interacting with clients, vendors, subcontractors, and internal stakeholders.
Strong organizational and time-management skills and ability to manage multiple priorities.
Problem-solving and decision-making abilities in fast-paced operational environments.
Ability to negotiate effectively with clients, subcontractors, and vendors.
Proficiency with Microsoft Office Suite and standard business software applications.
Understanding of safety regulations, OSHA requirements, and general workplace compliance standards.
Ability to drive and travel to various locations locally, regionally, and outside Ohio.
Ability to occasionally lift or move office products and supplies up to 20 pounds.

Nice To Haves

Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or a related field; equivalent combinations of education and experience may be considered.
Experience managing budgets, contracts, and subcontractors.
Professional licensure or certifications.

Responsibilities

Direct and oversee recurring repairs, maintenance, and service operations across assigned facilities and accounts.
Ensure facilities maintenance and operational services comply with contractual obligations and company standards.
Monitor and manage preventive maintenance programs for timely and efficient service delivery.
Develop and maintain contingency, emergency response, fire prevention, safety, and property maintenance management plans aligned with client requirements.
Allocate labor, equipment, and materials to support operational needs.
Troubleshoot and resolve technical, operational, and service-related issues.
Monitor and manage operational budgets, financial reporting, and cost controls.
Oversee financial forecasting and operating expenses to support profitability and contract performance.
Review and approve payroll and labor allocations for assigned operations.
Track and manage subcontractor/vendor expenses and contract expenditures.
Serve as the primary client-facing representative for formal operational discussions and issue resolution.
Maintain working relationships with clients, building owners, tenants, and on-site stakeholders.
Ensure contract compliance across assigned accounts.
Negotiate change orders, scope modifications, and additional work requests with clients and subcontractors.
Inspect facilities, maintenance activities, and repair work for quality and contract compliance.
Prepare and submit operational and management reports accurately and on time.
Maintain records, reports, and documentation related to facility operations.
Identify and communicate qualified IFS sales leads to Service leadership.
Promote Brewer-Garrett's capabilities and services to clients, building owners, tenants, and industry contacts.
Support business development by maintaining positive client relationships and identifying growth opportunities.
Hire, onboard, train, develop, and manage maintenance, administrative, and operational personnel.
Conduct performance evaluations and provide coaching and development opportunities to direct reports.
Coordinate pre-employment screenings, including background checks and drug testing.
Monitor staff performance, work quality, and productivity.