Regional Facilities Services Manager

The Brewer-Garrett Company•Cleveland, OH

8d•Onsite

About The Position

The Regional Facilities Services Manager oversees implementation, execution, and continuous improvement of integrated facilities management services across assigned accounts or regions. The role leads operational performance, budgeting, staffing, subcontractor management, client relations, and contract compliance, ensuring services are delivered safely, efficiently, and in accordance with company and client expectations. The position is a primary contact for clients and internal stakeholders regarding facilities operations and may negotiate change orders, new work, and subcontractor or vendor agreements. It is responsible for operational excellence, cost-effectiveness, process improvement, and customer satisfaction. The role oversees recurring repairs, maintenance, preventive maintenance programs, facilities staffing and resources, operational budgets, financial reporting, client and contract matters, quality inspections, and required documentation. It also supports sales and business development by identifying opportunities and promoting company services. Supervisory duties include hiring, onboarding, training, developing, and managing personnel. The position is based in a professional office environment and routinely uses standard office equipment. Regular car travel to local, regional, and out-of-state locations is required; occasional air travel may be required. The employee may occasionally stand, walk, sit, handle objects or controls, climb stairs, and lift or move office products and supplies weighing up to 20 pounds.

Requirements

At least 5 years of progressive operations, maintenance, or facilities management experience.
Prior supervisory or management experience.
Strong knowledge of commercial building operations and maintenance functions.
Strong understanding of facilities management, operations, maintenance, and repair processes in commercial or industrial environments.
Knowledge of budgeting, forecasting, financial reporting, and cost control practices.
Ability to read and interpret contracts, scopes of work, technical documents, and maintenance or service reports.
Strong leadership and supervisory skills, including the ability to motivate, coach, and develop employees.
Excellent interpersonal and communication skills for working with clients, vendors, subcontractors, and internal stakeholders.
Strong organizational and time-management skills and ability to manage multiple priorities.
Problem-solving and decision-making abilities in fast-paced operational environments.
Ability to negotiate with clients, subcontractors, and vendors.
Proficiency with Microsoft Office Suite and standard business software applications.
Understanding of safety regulations, OSHA requirements, and general workplace compliance standards.
Ability to drive and travel to local, regional, and out-of-state locations.

Nice To Haves

Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or a related field; an equivalent combination of education and experience may be considered.
Experience managing budgets, contracts, and subcontractors.
Professional licensure or certifications.

Responsibilities

Direct and oversee recurring repairs, maintenance, and service operations across assigned facilities and accounts.
Ensure facilities maintenance and operational services comply with contractual obligations and company standards.
Monitor and manage preventive maintenance programs to support timely and efficient service delivery.
Develop and maintain contingency, emergency response, fire prevention, safety, and property maintenance plans in alignment with client requirements.
Allocate labor, equipment, and materials to meet operational needs.
Troubleshoot and resolve technical, operational, and service-related issues.
Monitor and manage operational budgets, financial reporting, and cost controls.
Oversee financial forecasting and operating expenses to support profitability and contract performance.
Review and approve payroll and labor allocations for assigned operations.
Track and manage subcontractor and vendor expenses and contract expenditures.
Serve as the primary client-facing representative for formal operational discussions and issue resolution.
Maintain working relationships with clients, building owners, tenants, and on-site stakeholders.
Ensure contract compliance across assigned accounts.
Negotiate change orders, scope modifications, additional work requests, and subcontractor or vendor agreements.
Inspect facilities, maintenance activities, and repair work to verify quality standards and contract compliance.
Prepare and submit operational and management reports accurately and on time.
Maintain records, reports, and documentation related to facility operations.
Identify and communicate qualified integrated facilities services sales leads to Service leadership.
Promote Brewer-Garrett's services and capabilities to clients, building owners, tenants, and industry contacts.
Support business development by maintaining positive client relationships and identifying growth opportunities.
Hire, onboard, train, develop, and manage maintenance, administrative, and operational personnel.
Conduct performance evaluations and provide coaching and development opportunities to direct reports.
Coordinate pre-employment background checks and drug testing.
Monitor staff performance, work quality, and productivity.