Regional HR Manager – Technology Client

Allied Universal • San Francisco, CA

2d

About The Position

The Human Resources Manager leads HR strategy and daily HR operations for a dedicated client security program. This billable role is responsible for employee and labor relations, compliance, workforce planning, and leadership development across assigned locations and AUS service lines. The Manager serves as the senior account HR partner to AUS and client leadership, working within AUS policies and delegated authority and coordinating with Regional HR, Legal, and shared services.

Requirements

• Must have a bachelor’s degree in Human Resources, Business, or a related field; alternatively, an associate’s degree in one of these fields with at least 10 years of progressively responsible HR management experience, including complex employee relations and investigations; or a high school diploma or equivalent with at least 12 years of progressively responsible HR management experience.
• At least seven years of HR managerial experience, including direct responsibility for employee relations, policy and procedure development and administration, workers’ compensation and safety program management, and senior-level business involvement.
• Demonstrated experience administering collective bargaining agreements, managing grievances, and working directly with union representatives.
• Experience supporting a large hourly workforce and multiple locations in a service business or similarly regulated environment; ability to lead HR programs and coach managers and HR staff.
• Strong knowledge of California and applicable federal, state, and local employment requirements, including wage and hour, equal employment opportunity, leaves, accommodations, and labor relations.
• Ability to translate business plans into practical HR actions, assess risk, exercise sound independent judgment, and recognize when escalation is required.
• Excellent written and verbal communication, investigation, conflict resolution, and client relationship skills; discretion with sensitive information.
• Proficiency with Microsoft Office and workforce reporting; ability to manage competing priorities and deadlines.

Nice To Haves

• MBA or advanced HR-related degree.
• Professional Human Resources certification, such as PHR, SPHR, or GPHR.
• Experience supporting security services, a dedicated client account, rapid workforce growth, or national and international programs in partnership with local HR teams.

Responsibilities

• Lead, monitor, and support the account HR plan, aligning staffing, retention, leadership development, and employee support with client expectations and business growth.
• Serve as the primary HR contact for AUS and client leadership; participate in business reviews and recommend solutions to workforce risks.
• Lead complex employee relations matters and impartial investigations, including discrimination, harassment, retaliation, and wage concerns; document findings and coordinate sensitive matters with HR leadership and Legal.
• Manage collective bargaining agreement compliance, union relationships, and grievances.
• Oversee accommodations and separations; audit compliance and ensure corrective actions are completed.
• Guide performance management, discipline, and termination decisions; coach managers on consistent, fair employment practices.
• Partner with Recruiting and Operations on workforce projects, succession plans, and new site launches; implement initiatives to reduce turnover and non-billable overtime.
• Develop assigned HR staff and train account leaders; establish consistent account HR practices across locations in partnership with local HR and Legal.
• Track and report staffing, turnover, employee concerns, case resolution, and compliance results; use findings to improve employee experience and account performance.
• Protect employee information and maintain accurate records; share client updates within authorized confidentiality limits.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager