Regional General Manager

Basecamp•Banff, AB

5d•Onsite

About The Position

We are seeking a full-time Regional General Manager to join our team and oversee operations over multiple Basecamp properties in the Revelstoke area. As the Regional General Manager, you will be the driving force behind the day-to-day success of the property. Leading our people, championing the Basecamp brand, and creating an outstanding guest experience from check-in to check-out. This is a highly visible, hands-on leadership role for someone who thrives in a fast-paced hospitality environment. You will recruit, train, coach, and develop managers, supervisors, and frontline teams while ensuring the property is properly staffed, operationally efficient, and financially on track. If you are passionate about hospitality, energized by people, and motivated to build an outstanding team and guest experience, we want to hear from you!

Requirements

Previous leadership experience in hospitality.
Strong understanding of guest service standards, housekeeping procedures, and front desk operations
Excellent interpersonal and communication skills
Highly organized with strong attention to detail and a proactive, solution-oriented mindset
Comfortable using property management systems (PMS), Microsoft Office Suite, and other operational software
Ability to multitask, prioritize, and remain calm under pressure
Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed
Knowledge of workplace health & safety standards and operational best practices
Physical ability to perform property walkthroughs and assist with operational duties as required
Be familiar with the operation and programming of the Webrez point of sale system.
Working knowledge of Microsoft Windows - Outlook, Excel, Word.
A solid understanding of pricing, budgets and cost controls.
Valid Driver’s License with clean abstract for three years minimum.
First Aid Certification (will be training).

Responsibilities

Promotes the Basecamp Brand.
Work with People and Culture Manager on a wage grid, retention incentives and hiring and terminating.
Present People and Culture Manager with proper documentation and execution plan for termination of employees.
Trains, encourages, supports, acknowledges, disciplines, and terminates employees of all departments under supervision.
Conduct 3-month probationary reviews and annual reviews.
Ensure awareness of all regarding policies and rules and not only obey them but assists in enforcing them.
Follow and adhere to all Basecamp policies.
Ensure staff uniforms are worn at all times.
Implements and manages the hotel's health and safety plan following meetings with the health and safety committee.
Work closely with Director of Revenue & Sales to ensure rooms are ready to sale and the highest possible revenue is being generated depending on the time of year.
Audits and reconciles daily labor at the property, this task will be a top priority and will be checked daily by the Vice President of Operations.
Ensure that monthly financial outlooks for Net Operating Income, Rooms, Food & Beverage, Admin & General and more are on target and accurate.
Respond to audits to ensure continual improvement is achieved.
Works with the Director of Operations to create and maintain Housekeeping and Guest Services policies and procedures.
Works with management team to respond to disturbances in guest rooms, medical emergencies, guests and including overall safety and security throughout the property.
Insists upon meticulous cleanliness and orderliness of all the properties.
Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations, and revenue enhancement by providing motivational leadership.
Meets weekly with management team (GMs across all properties), plus conducts weekly meetings with on-site managers and / or supervisors.
Collaborates with the front desk to ensure pre-arrival requirements are met in preparation for check in.
Updates the Maintenance Manager daily on any repairs or deficiencies to rooms and properties.
Proactive approach on guest comments/issues, ensuring these are handle in a timely and professional manner meeting or exceeding guest expectations.
Schedules and tracks annual and semi annual deep cleanings.
Schedule and tracks pest eradication activities.
Work in tandem with Managers and Supervisors to ensure optimum coverage over a seven day week.
Works closely with the Maintenance Manager with regards to quarterly and yearly maintenance as required.
Manage budgets to ensure operational expenses are in line and within budget.
Leads by example and supervises daily operations of the front-line employees; assists with cleaning rooms, moving of linens to and from rooms, ensuring that rooms are ready for 4pm check-in.
Maintain par stock of guest supplies, cleaning supplies, linens and uniforms.
Monitors staff lock codes throughout the properties.
Inspects and documents repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
Make suggestions to the Vice President of Operations concerning improvements which would lead to make more satisfied customers and/ore increase volume of business or profit.
Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep on a periodic basis.
Ensure group arrivals are efficiently taken care of and update the Sales Manager on any issues.
Ensure effective procedures are in place with payments, email and text correspondence, releasing of damage deposits and batch closes.
Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
Become an ambassador for Basecamp in the local community, creating positive relationships with other businesses in the region.