Regional General Manager (East)
About The Position
The ATIS Group, comprising ATIS in the US and KJA in Canada, is a leading provider of elevator and escalator consulting, management, and inspection services across North America. With over 185 Qualified Elevator Inspectors (QEI) in the US and a global team of experienced consultants, we offer comprehensive services from designing new installations to assessing existing equipment, managing modernization needs, and ensuring maintenance and compliance. Our extensive network of offices across the US and Canada allows us to serve clients with single elevators or global corporations managing thousands of devices. Our core values are Agility, Teamwork, Integrity, and Service. The Regional General Manager is responsible for the overall operational leadership, performance, and strategic oversight of assigned regional client service operations on the East Coast. This position oversees Regional Client Services Managers and their teams, ensuring consistent execution of company objectives, operational excellence, employee development, and exceptional client experience across all assigned territories. This role is responsible for driving regional performance through leadership, accountability, process improvement, collaboration, and workforce development. The Regional General Manager serves as a key operational leader within the organization and partners closely with executive leadership to support company growth, client retention, employee engagement, and operational scalability.
Requirements
- Bachelor’s degree (BA) or equivalent experience preferred
- Five to seven years of leadership or management experience in operations, client services, or related business functions
- Multi-site or multi-team leadership experience preferred
- Strong leadership, coaching, and employee development skills
- Excellent organizational, analytical, and problem-solving abilities
- Ability to manage multiple priorities, teams, workflows, and operational initiatives simultaneously
- Strong business acumen and operational decision-making capabilities
- Excellent written, verbal, and interpersonal communication skills
- Ability to build relationships and collaborate effectively across departments and leadership levels
- Experience managing KPIs, operational reporting, and performance metrics
- Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
Nice To Haves
- NetSuite and/or Dayforce experience preferred
- Elevator inspection industry experience preferred but not required
Responsibilities
- Provides direct leadership, coaching, development, and support to Regional Client Services Managers and their team members.
- Establishes operational goals, regional KPIs, and performance expectations aligned with company objectives to drive revenue growth, gross margin improvement, client retention, and new units.
- Oversees performance management processes including one-on-one meetings, performance reviews, coaching conversations, accountability measures, and employee development planning.
- Drives consistency in processes, communication standards, workflows, and client experience across all assigned regions and departments.
- Monitors operational metrics, team productivity, staffing levels, service quality, and KPI attainment; develops action plans as needed to address gaps or improve performance.
- Partners with leadership to identify operational efficiencies, staffing needs, process improvements, and growth opportunities.
- Collaborates cross-functionally with Operations, Finance, HR, Compliance, and Field Leadership to support organizational initiatives and operational alignment.
- Oversees onboarding, training, development, and retention efforts for regional office teams.
- Assists managers in navigating escalated client concerns, employee relations issues, and operational challenges.
- Ensures teams are effectively utilizing systems, dashboards, and reporting tools including NetSuite and Dayforce.
- Supports succession planning and leadership development initiatives within regional operations teams.
- Maintains thorough knowledge of the elevator inspection industry, company operations, and client service expectations.
- Manages client satisfaction and service delivery across assigned territories, measured through client feedback, retention/churn metrics, responsiveness, and operational performance.
- Leads regular regional leadership meetings and operational review discussions.
- Identifies trends, risks, and opportunities impacting operational or client performance and develops proactive solutions.
- Supports business growth initiatives through operational readiness, client retention efforts, and collaboration with leadership teams.
- Helps create and maintain a positive, collaborative, and accountable team culture across all assigned regions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
