Regional General Adjuster II

Crawford•Dallas, TX

9d•Hybrid

About The Position

The Regional General Adjuster II handles complex residential and commercial property claims across Texas. The role involves determining coverage, investigating losses, establishing estimated loss values, and communicating adjustment recommendations. The position is hybrid, combining work from home with field inspections and driving. It may require a variable schedule, on-call availability, work beyond normal business hours, and travel when necessary. The adjuster may also mentor other adjusters, co-adjust losses, solicit new business, and represent the company in legal proceedings.

Requirements

At least 5 years of related property claims experience is sought.
General experience level in excess of 10 years handling claims or working within the industry segment.
Previous experience adjusting complex property or liability claims.
Excellent knowledge of insurance coverage interpretation, customs, and practices.
Good verbal and written communication skills.
Excellent attention to detail.
Strong analytical and mathematical ability.
Strong organizational and interpersonal skills.
Basic computer knowledge.
Must be licensed as required by state and local jurisdictions.
Must have a valid driver's license.
Ability to work independently and conduct field inspections.
Strong investigation, negotiation, claims management, communication, and customer service skills.
Requires two years of college or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Examine claim forms, policies and endorsements, client instructions, and other records to determine coverage.
Mentor adjusters and co-adjust losses with other staff.
Investigate claims by interviewing claimants, witnesses, and other interested parties; obtaining official reports; inspecting physical damage; comparing claim information with evidence; and consulting experts.
Set estimated loss values for clients.
Prepare reports by collecting and summarizing information required by clients, local, state, and federal government, and Crawford & Company.
Determine liability and communicate adjustment recommendations to appropriate parties.
Recommend litigation when appropriate.
Present evidence and serve as an expert witness at legal proceedings.
Comply with federal and state regulations and corporate quality standards to maintain the company’s reputation and insurance product integrity.
Maintain professional and technical knowledge through continuing education.
Make sales calls to solicit new business.
Complete designated courses while in the position in order to advance.