Regional General Adjuster II

Crawford & Company•Dallas, TX

9d•$70,523 - $128,947•Hybrid

About The Position

Crawford & Company is hiring a Regional General Adjuster II in Dallas, Texas. This is a hybrid work-from-home and driving role that involves handling complex residential and commercial property losses across Texas. The adjuster investigates and evaluates claims, determines coverage and liability, estimates losses, communicates recommendations, and may mentor other adjusters, co-adjust losses, recommend litigation, and serve as an expert witness. The role also includes client and regulatory reporting, business development calls, and maintaining professional knowledge through continuing education. A variable schedule, on-call availability, work beyond normal business hours, and travel may be required as needed. Crawford describes its work as helping people and communities recover through claims services. The company highlights employee growth, innovation, a global workforce, training and career progression, sustainability programs, and a culture of respect, collaboration, entrepreneurial spirit, and inclusion.

Requirements

At least 5 years of related property claims experience.
Strong experience handling complex residential and commercial property losses.
Previous experience adjusting complex property or liability claims; the qualifications section states general experience in excess of 10 years handling claims or working within an industry segment.
Excellent knowledge of insurance coverage interpretation, customs, and practices.
Excellent investigation, negotiation, and claims management skills.
Good verbal and written communication skills and strong customer service abilities.
Excellent attention to detail.
Strong analytical and mathematical ability.
Strong organizational and interpersonal skills.
Basic computer knowledge.
Ability to work independently and conduct field inspections.
Must hold licenses required by state and local jurisdictions.
Must have a valid driver's license.
Must complete designated courses while in the position in order to advance.
Requires two years of college or an equivalent combination of education and experience.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Examine claims forms, policies and endorsements, client instructions, and other records to determine coverage.
Mentor adjusters and co-adjust losses with other staff.
Investigate claims and assist other staff by interviewing claimants, witnesses, and other interested parties; obtaining official reports; inspecting physical damage; comparing claim information with evidence; and consulting experts.
Set estimated loss values for clients.
Prepare reports by collecting and summarizing information required by clients, local, state, and federal government, and Crawford & Company.
Communicate adjustment recommendations to appropriate parties after determining liability.
Recommend litigation when appropriate.
Present evidence and serve as an expert witness at legal proceedings.
Comply with federal and state regulations and corporate quality standards to maintain the company’s reputation and insurance product integrity.
Maintain professional and technical knowledge through continuing education.
Make sales calls to solicit new business.
Conduct field inspections and work independently.
Travel and work variable or on-call hours, including beyond normal business hours when required.