Liability Adjuster II

TWAY Trustway Services•Atlanta, GA

About The Position

The Liability Adjuster II manages a caseload of complex liability and coverage claims, including claims involving minor bodily injuries. The role conducts thorough investigations, gathers relevant facts, and applies policy language to make accurate and timely coverage and liability determinations. The adjuster works with a degree of autonomy and consults with a supervisor on nuanced or high-exposure cases. The position handles personal automobile insurance claims across all lines, evaluates liability and damages, negotiates settlements, maintains appropriate reserves, and ensures files are documented and resolved in accordance with company guidelines and industry standards. AssuranceAmerica describes itself as a diverse, results-driven organization that provides opportunities for professional growth and directs 5% of earnings from each policy sold to organizations helping people in need through its “Generous Policy.”

Requirements

At least three years of experience handling auto claims.
At least two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.
Excellent verbal and written communication skills.
Attention to detail and ability to multitask.
Motivation and a team-oriented approach.
A direct, results-driven approach and dedication to the success of the business and colleagues.

Nice To Haves

Bachelor’s degree or equivalent.
Experience with non-standard insurance.
An adjuster’s license in the relevant state, or ability to obtain one quickly.
Bilingual English-Spanish skills.

Responsibilities

Conduct thorough investigations and evaluate coverage, liability, and damages across personal automobile insurance lines.
Assess exposure and evaluate injury claims fairly and consistently based on the facts and extent of damages.
Negotiate timely and appropriate settlements and obtain required documentation to support claim resolution and closure.
Manage low-complexity, attorney-represented injury claims in accordance with internal guidelines and industry standards.
Control expenses and maintain proper reserves on pending claims and potential exposures in line with the company’s reserving philosophy.
Meet file-handling goals and procedures, including maintaining a 1:1 closing ratio and completing status and diary reviews.
Use underwriting and policy systems as needed and understand their features and functionality.
Attend available seminars and classes relevant to the position and required skills.
Continue developing claims investigation and evaluation skills by asking questions and seeking learning opportunities.

Benefits

Medical, dental, and vision insurance for eligible associates.
Voluntary life insurance and flexible spending and health savings accounts for eligible associates.
Group life and AD&D insurance, short- and long-term disability plans, employee assistance program, Travel Assist, and Benefit Resource Card for eligible associates.
Benefit Resource Card includes Teladoc, pet insurance, and Health Advocate.
401(k) savings plan with a 100% employer match on the first 4% of associate contributions for eligible associates over age 21.
Engagement events.
Annual learning credit for approved educational assistance.
Paid time off.
Parental leave pay.
Volunteer time off.
Bereavement pay.
Military leave pay.
Jury duty pay.