Liability Adjuster I/II

AssuranceAmerica • Tampa, FL

2d

About The Position

At AssuranceAmerica, the Liability Adjuster manages an individual portfolio of automobile liability claims from first notice of loss through resolution, while delivering an exceptional customer experience. The role investigates accidents, evaluates coverage, liability, damages, and potential injury exposure, makes claim decisions based on policy language and loss facts, and negotiates fair and timely settlements. The adjuster manages reserves and claim documentation, identifies complex issues and collaborates with internal partners, and communicates clearly with customers. The position balances claim quality, productivity, and customer service while managing an active caseload. Coaching, training, and ongoing professional development support continued growth in claims expertise and leadership skills.

Requirements

• At least one year of automobile claims handling experience.
• Confident communication with customers and business partners.
• Ability to make thoughtful decisions based on facts and policy language.
• Ability to stay organized while managing multiple priorities.
• Ownership of work and reliable follow-through.
• Ability to thrive in a collaborative, fast-paced environment.
• Commitment to continuous learning and professional growth.

Nice To Haves

• Bachelor's degree or equivalent experience.
• Experience handling non-standard automobile claims.
• Adjuster's license or ability to obtain one, where required.
• Spanish-English bilingual skills.

Responsibilities

• Manage an individual portfolio of auto liability claims from first notice of loss through resolution.
• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.
• Identify complex claim issues and collaborate with internal partners when needed.
• Provide clear, timely communication to customers.
• Balance quality, productivity, and customer service while managing an active caseload.
• Develop claims expertise through coaching, training, and ongoing professional development.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Company-paid life insurance and disability benefits.
• 401(k) with a 100% company match on the first 4% of eligible contributions.
• Paid time off, volunteer time off, parental leave, and company holidays.
• Annual learning reimbursement for professional development.
• Employee Assistance Program and wellness resources.
• Team events that strengthen relationships and celebrate success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed