Regional Fixed Operations Performance Manager

Norm Reeves•Cerritos, CA

1d•Hybrid

About The Position

Norm Reeves Dealerships is seeking an experienced, hands-on Regional Fixed Operations Performance Manager to drive performance across its 17 dealerships. This role requires significant field presence, with 70-80% of the time spent in stores coaching Service, Parts, and Body Shop Managers. The manager will act as the bridge between the company's operational Playbook and in-store execution, focusing on improving key performance indicators (KPIs). The role involves regular store rotations, supporting new hires through their initial 90 days, and intervening when performance trends negatively. Each visit will conclude with a documented action plan. The position reports directly to the Regional Vice President, and insights from the field will influence enterprise-wide operations.

Requirements

10+ years of progressive automotive fixed operations experience, ideally multi-store or enterprise.
NADA Academy graduate.
Proven, measurable track record in CSI, retention, and operational metrics.
Experience coaching leaders and fixed ops teams across diverse markets.
Strong DMS and fixed operations technology proficiency.
Ability to hold experienced managers accountable with candor and respect.
High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects.

Responsibilities

Coach Service, Parts, and Body Shop Managers on process execution, customer experience, and leadership.
Monitor store-level KPIs to prioritize field activity and identify areas needing intervention.
Lead structured root cause analysis for performance gaps and develop action plans with measurable outcomes.
Support new fixed operations hires through their first 90 days to reduce time-to-productivity and early turnover.
Drive adoption of new systems, tools, and technology across stores.
Complete and distribute store visit reports detailing observations, actions taken, and commitments.
Capture and share best practices from across the dealership platform enterprise-wide.