Regional Field Support Manager - Diagnostic Imaging

IDEXX

4d•$85,000 - $100,000•Remote

About The Position

The Regional Field Support Manager leads and supports a team of Diagnostic Imaging Field Support Representatives (FSR) to provide excellent customer experience. This role is crucial because the team supports innovative veterinary diagnostic and software products that help keep pets healthy. Veterinarians rely on Field Support Representatives (FSR) to educate them on how to best utilize these analyzers, products, services, and software. This team supports the Western 1/3 of the U.S. and the position can be based in CA, WA, OR, UT, ID, AZ, TX, CO, MO, KS, with close proximity to a major airport.

Requirements

Ability to travel 50%
5 or more years of leadership experience, preferably leading remote field service teams
Ability to collaborate with a range of stakeholders, with strengths in influencing, planning, and coordinating.
Fantastic customer service skills including discovering and exploring customers’ needs.
Experience working with customers and maintaining good customer relationships.
Strong management skills and the ability to give developmental feedback in a coaching environment.
Organization, time management & the ability to prioritize.
Natural communicator with an inspirational style of working.
Ability to build instant rapport.
This team supports the Western 1/3 of the U.S and can be based in CA, WA, OR, UT, ID, AZ, TX, CO, MO, KS with close proximity to a major airport.

Responsibilities

Develop the team and provide ongoing coaching to drive performance.
Collaborate with field partners to identify opportunities and manage a region towards a common goal.
Implement strategies to achieve quarterly commercial goals.
Coordinate resources and help employees with territory management to support customer loyalty and growth.
Act as an advocate for internal and external customers and a mediator to establish strong relationships.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
Facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.