Field Support Representative Diagnostic Imaging Southeast

Idexx • Charleston, SC

13d • Remote

About The Position

As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-focused solutions. This dynamic, customer-facing role serves veterinary technicians and practice managers through daily customer visits, relationship building, problem-solving, and support for customer success. Schedules may be adjusted for customer events and occasional visits to emergency practices.

You will install IDEXX Diagnostic Imaging Systems, train veterinary clinic staff on best practices, and provide onsite technical troubleshooting during critical customer visits. You will use a range of programs to plan and strategize customer visits, act as an IDEXX Ambassador and trusted advisor, and manage your schedule around customer needs while pursuing professional development.

The role involves travel up to 75% by air and car, including three to four overnight stays per week. Weekend hours and weekday overtime may be required. When not traveling, you will work remotely from a home-based office. The position covers the Southeast territory, with occasional travel outside it as needed.

Requirements

• Valid driver’s license.
• Residency in the Southeast area and willingness to travel within the territory and occasionally outside it as needed; self-relocation is required if relocating outside the territory.
• Ability to build and maintain relationships and gain the confidence and trust of others.
• Strong communication and collaboration skills with customers, management, and peers.
• Planning and prioritization skills, including making quality, timely decisions.
• Effective listening skills and ability to discover customer needs and adapt approach and demeanor to different situations.
• Comfort learning and using technology such as computers, tablets, and smartphones.
• Ability to perform the physical aspects of the role, including reaching and handling objects, controls, and tools; occasionally climbing, balancing, bending, stooping, kneeling, or crouching; and lifting, moving, and carrying up to 60 pounds.
• Close vision, color vision, depth perception, and ability to adjust focus.
• Hearing acuity sufficient to communicate effectively with customers and employees by telephone and in person.
• Ability to communicate effectively in English with customers and team members.
• Ability to travel and work within the assigned area, drive for extended periods, and work with or have contact with animals.

Nice To Haves

• Computer networking experience is a plus.
• Three or more years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, is strongly preferred.

Responsibilities

• Partner with Field Sales and Customer Support to develop strategies to maintain and grow customer accounts through education and customer-centric solutions.
• Visit customers and build relationships while supporting customer success.
• Install IDEXX Diagnostic Imaging Systems for customers in the assigned area.
• Train veterinary clinic staff on best practices to maximize system performance.
• Provide onsite technical troubleshooting during critical customer visits.
• Use programs to plan and strategize customer visits and serve as a trusted IDEXX advisor.
• Manage schedules according to customer needs, including customer events and occasional emergency-practice visits.
• Maintain a focus on professional development and growth.

Benefits

• Opportunity for annual cash bonus.
• Health, dental, and vision benefits starting day one.
• 5% matching 401(k).
• On-the-job training and career advancement opportunities.
• Financial support, pet insurance, mental health resources, paid volunteer days, employee stock program, and foundation donation matching.
• Comprehensive training programs and continued growth within the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed