Regional Facility Manager

Cushman & Wakefield•Pittsburgh, PA

About The Position

The Regional Facility Manager oversees multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. The position is responsible for implementing policies, procedures, and programs that support well-managed and well-maintained facilities, with emphasis on staff leadership, tenant needs, environmental health and safety, quality programs, and the client’s goals and objectives. The role serves as the primary liaison with the client and leads coordination of services, activities, finances, vendors, and staffing for current and future operational needs. It is also accountable for the portfolio’s financial and KPI performance. The position oversees facility operations and service delivery, manages contracts and financial planning, leads facility management staff, and maintains effective relationships with clients, tenants, occupants, vendors, and other stakeholders. The work is performed in a professional office environment and may require travel between properties in varying weather conditions.

Requirements

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
At least 8 years of facility management experience, including at least 3 years at Facility Manager level.
Experience in leasing, construction, engineering, property operations, and building management.
Experience with human resources and performance management processes.
Proficiency in understanding management agreements and contract language.
Ability to read and understand construction specifications, blueprints, and single-line diagrams.
Skill in maintaining and monitoring Building Management Systems.
Strong computer and systems knowledge, including Microsoft Office Suite (Word, Excel, and PowerPoint).
Strong financial management skills, including financial tracking, budgeting, and forecasting.

Nice To Haves

Experience with critical system environments.
CMMS or work-order management experience.
Certified Facility Manager (CFM), IFMA, or BOMA industry certification.
Other engineering, business, or technical training or certifications.
Knowledge of financial systems; Yardi is a plus.

Responsibilities

Oversee day-to-day operations of facilities, high-rise buildings, or campuses, including custodial, life-safety, engineering, and general maintenance services.
Ensure staff deliver services consistently with C&W policies and ownership directives.
Manage service contracts, including performance and financial reviews, RFPs, contract pricing, payments, and invoicing.
Initiate audit and control systems to ensure statutory, policy, and contractual commitments are met.
Lead the facility management team in supervising maintenance programs for facility interiors, exteriors, appearance, and operations.
Ensure facility staff respond promptly and positively to client and tenant or occupant requests.
Ensure ongoing contract reviews assess client, tenant, and occupant needs and promptly address problems for the mutual benefit of tenants, owners, and properties.
Prepare and deliver consolidated reports and reviews of budgets, monthly and quarterly financial reports, contracts, expenditures, and purchase orders.
Develop, prepare, and explain annual facility budgets, quarterly forecasts, and business plans.
Assist with property capital budgets, including contributions to five-year maintenance, facility improvement, and cost-reduction plans.
Coordinate collection, analysis, and reporting of statistical data to assess facility management objectives, work-order productivity, cost savings, and improvements.
Review work-order metrics and systems to identify service gaps and recurring issues, and provide corrective actions.
Approve positions and direct hiring, training, and motivational activities for facility management staff.
Manage employee relations and conduct and approve performance evaluations of facility management staff.
Drive customer focus across operational activities and maintain effective relationships with key client contacts.
Promote innovation through best practices, operational and service efficiency, and identification of industry trends and tools.
Ensure facility staff require tenants and vendors to comply with insurance requirements and coordinate claims as needed.