Regional Equipment Service Manager - NJ/NY

The Home Depot•New York, NY

1d•$94,000 - $145,000•Hybrid

About The Position

The Region Equipment Services Manager (RESM) is responsible for leading profitable operations with the field team in their assigned Region. The position manages the equipment maintenance and repair for THD stores, MDOs, FMOs and various external customers within their assigned region. RESMs are responsible for executing the key elements of the business strategy and ensuring quality of work, operational efficiencies, staffing, training, development of talent, safety and profitability including P&L for their regional growth. To be successful in this role a RESM must strategically plan and align to balance priorities and multiple business partners, develop a team of associates, and create a culture of customer service, safety, and operational execution. As a leader at The Home Depot, the RESM is responsible for creating an environment where associates want to work, and customers receive excellent service. RESMs are to develop and engage associates, provide great customer service, utilize financial and store reports to identify operational opportunities, monitor market trends and competition and execute plans to consistently improve in all of these areas. RESMs must effectively communicate and engage their team in the strategy execution. RESMs must establish a presence in their region by conducting regular store walks, town hall meetings, staff meetings with associates and engagement with store leadership. Lead by example as a champion of people while delivering consistent results in service and profitability through operational excellence.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Knowledge, skills and abilities typically acquired through the completion of a high school diploma and /or GED.
Valid driver's license in state of residence, have a driving record in good standing, and have ability to drive.
At least two years of leadership experience and relevant operations experience.
Strong verbal and written communication skills
Must be able to travel overnight 50% of the time.
Must reside within a specified area of their region as designated by the Division Manager.
Ability to work a flexible, minimum 50 hours a week, schedule to possibly include nights and weekends.

Nice To Haves

Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
1+ years of experience managing and developing a geographically dispersed workforce
3+ years of experience leading, managing teams of direct reports
3+ years of related operations and safety experience, general knowledge of equipment maintenance and repair.
Bachelor's Degree or equivalent in a related field of study
Familiarity with managing a P&L

Responsibilities

Promote a culture of safety and discipline through leadership, ensure recognition for safety milestones, personal compliance, accountability, and communication
Oversee workers compensation and vehicular incident reviews to include attending incident review meetings and follow up on action discipline when necessary
Collaborate with business partners to support all Company programs, including but not limited to work order audits, safety, training, state/local regulatory compliance and issue resolution
Partner with support functions to ensure compliance with required operator certifications and licenses
Regularly engage with in-store and regional store leadership to strengthen relationships and solicit feedback on quality of service being provided by the technicians
Develop and maintain effective relationships with business partners throughout their region including store, district, and regional leadership.
Establish and maintain relationship with the store and field support centers
Present themselves as the point of contact for anything within their region building effective, cross-functional partnerships in a position of influence
Partner with the Regional Communications Admin. to prioritize work orders in alignment with SLAs, complexity of repairs, and optimizing utilization of resources
Complete other related responsibilities and/or assignments as required
Validate that preventive maintenance and repairs process is being executed and documented in a way that meets expectations and is aligned with established performance metrics
Observe, reinforce, and improve specific patterns of behavior
Conduct ride-alongs with technicians to audit the overall quality of work and to observe, reinforce, and improve specific patterns of behavior
Drive alignment with Service Level agreements and monitor performance against metrics and related financial impacts.
Achieve or exceed all P&L controllable metrics including but not limited to sales, expenses, and operating profit
Partner cross-functionality in the creation and execution of robust Servant Leadership plans for associate development and celebration in addition to a focus on respect and inspiring associates
Foster a culture of One Home Depot through collaboration and connection with internal customers, brand, relationship building, and celebration
Facilitate regular engagement of associate and foster an environment of open dialogue
Conduct quality performance reviews as well as ongoing performance management of direct reports
Coach associates in technical and behavioral skill development in addition to securing other resources as needed
Champion growth of self and team using formal development resources available to THD leaders
Consistently and regularly communicate with the team for alignment on operational direction, new programs, policy/SOP changes, and the vision of the region as well as the company
Conduct weekly staff meetings and bi-weekly 1-1 connection point conversations with their associates
Partner with DLES to identify and address staffing needs.
Partner with the HR and Talent Acquisition team to post, recruit, and onboard new associates
Actively look for talent and build related internal and external relationships aligned with current and future business needs
Develop and execute a robust onboarding, assimilation, and training plan for new associates