Regional Service Representative | NY

NOVO DISTRIBUTION LLC•Utica, NY

1d•$24 - $24•Hybrid

About The Position

This Regional Stocking and Service Rep supports stocking and service for Novo Building Products at multiple Lowe's store locations across the New York State region, including: Rochester to Schenectady mainly - but also willing to travel to other areas. This position requires approximately 25 percent of overnight travel. As a representative of Novo Building Products, the Regional Stocking and Service Representative plays a vital role in supporting store service, stocking, and program resets at assigned Lowe’s stores under the direction of an Area Manager. This position requires travel to various Lowe’s locations to provide coverage during staffing gaps such as vacancies, PTO, or surges in business. Key responsibilities include stocking replenishment orders, merchandising products (zone recovery), identifying and processing credits for damaged or defective items, conducting cycle and “focus” counts, addressing customer concerns, and assisting with reset activities led by Store Planning. Additionally, this role may provide administrative support to the Area Manager as needed. The ideal candidate is flexible, detail-oriented, and comfortable working independently across multiple store locations.

Requirements

High school diploma/Bachelor’s Degree in a related field preferred
A valid driver's license, un-restricted except for corrective lenses.
Proof of current auto insurance.
Solid organization and time management skills
Computer skills, specifically, Microsoft Outlook, Excel, and Word.
Ability to work a flexible work schedule
Selling, communication, and interpersonal skills.
Must be fluent in English, both written and verbal.
Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.
The ability for overnight or daily travel to any of Novo's stores is required
Ability to travel to and from stores as required

Responsibilities

Fill in various roles/responsibilities within a specific geographic region as directed by the Area Manager; may include but not limited to any of the following: Back-up for Territory Service Rep
Review store merchandising and inventory
Conduct cycle counts
Stock home center stores
Merchandising resets/refreshes
Make sure point-of-purchase materials and literature are up to date and in place.
Conduct store audits to ensure Novo Standards are being met.
Assist the Area Manager with administrative duties, scheduling, and interviewing for various roles as required
Demonstrates high standards of conduct, professionalism, courtesy, ethics, and a “can-do” attitude when representing Novo.
Analyzes performance, product mix, market conditions, and new product opportunities and recommends changes when appropriate.
Manages all expenses per Corporate Policies and Procedures.
Build relationships with home center store management and employees
Other duties as assigned.