Regional/Division Manager

MARSHALL & STERLING INC•City of Poughkeepsie, NY

2d•$100,000 - $150,000•Onsite

About The Position

As a Regional/Division Manager, you’ll play a key leadership role in driving the success of our teams, clients, and employee-owned organization. You’ll lead and develop Supervisors, Account Managers, and Customer Service Representatives while creating an environment where people can thrive, collaboration is encouraged, and great service is the standard. If you’re a hands-on leader who enjoys building strong teams, improving how work gets done, and driving growth, we’d love to have you join us.

Requirements

College degree preferred; high school diploma or equivalent required.
Appropriate state insurance licenses and required continuing education.
Active P+C insurance license preferred
Five years of related insurance or business experience, including one to three years of supervisory experience.
Strong knowledge of insurance products and brokerage/consulting practices.
Strong business, leadership, and strategic decision-making skills.
Proficiency with Microsoft Office and email; Vertafore experience a plus.
Valid driver’s license.

Responsibilities

Lead and develop the region’s leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors.
Oversee key client relationships and growth opportunities, taking a direct leadership role with the region or division’s largest accounts and supporting strategies that strengthen client retention.
Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention.
Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals.
Monitor team performance and operational effectiveness, using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service.
Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives.
Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.