Regional Director

ResidentialONE•Columbia, MD

26d

About The Position

Under the daily direction of the Executive Team, the Regional Director is responsible for the overall aspects of community operations. The role participates in senior management, leads property managers and property management staff, and works across departments to maximize portfolio value, streamline reporting, and ensure consistent policies, procedures, and best practices. The Regional Director establishes and monitors organizational and property-level goals, supports hiring, training, and performance management, and communicates effectively throughout the organization. The role works with asset management, acquisitions, creative, leasing, development, accounting, legal, risk management, and human resources teams. It also supports property managers on real estate operations, tenant relations, leasing and marketing, renovations, redevelopment, budgeting, fiscal controls, and regulatory compliance.

Requirements

Minimum 5 years of property management experience.
Minimum 5 years of Tax Credit/Section 8/HOME experience.
Strong experience with Boston Post.
Strong supervisory skills.
Experience overseeing multiple properties in portfolio management.
Excellent communication skills.
Analytical and problem-solving skills.
Strong knowledge of financial statements and budgeting.
Proficiency in Microsoft Office.

Nice To Haves

Community Association Certifications preferred.

Responsibilities

Participate as an active and contributing member of the Senior Management Group and other appropriate sub-groups.
Maintain constructive working relationships with company departments to maximize portfolio value and streamline reporting.
Assist in establishing and implementing organizational strategies, goals, and objectives.
Create and implement a Company Property Management Manual with standardized policies, procedures, and best practices.
Work with asset managers, property managers, and creative/leasing teams to establish written property goals and objectives.
Provide guidance and motivation to property managers and monitor results against expectations.
Manage property management staff and assist property managers with selecting employees.
Coordinate interviews and reference checks for property manager hires; take appropriate action to reward, reprimand, or terminate property managers when needed.
Provide orientation and initial training to property managers, train them on company policies and best practices, assess employee training needs, and approve outside training for property managers.
Monitor property management issues and assess property manager performance through visits, inspections, quarterly review meetings, and timely review of goals and objectives.
Evaluate and counsel property managers, recommend improvement areas, make annual salary recommendations for property managers, and review and approve salary recommendations for management office staff.
Communicate essential information concisely and in a timely manner, facilitating communication between property managers, asset management, and senior management.
Support company marketing efforts and assist asset managers and senior managers in communicating with current and prospective partners and tenants.
Assist acquisitions by attending pipeline and asset management meetings, reviewing new deals and pro formas, providing due diligence feedback, and estimating staffing, resource needs, timelines, and projected company P&L for assets the company expects to manage.
Travel as needed during acquisition due diligence to view proposed assets and interview potential employees or third-party managers.
Support property managers and creative/leasing professionals with real estate expertise, training, lease and service contract negotiations, and property operating issues.
Coordinate and implement annual tenant surveys, evaluate results, and maintain relationships with key tenants.
Support development of property leasing and marketing plans and coordinate property managers’ involvement with local brokers and regional brokerage managers.
Support assessment of renovations, redevelopment, and value-enhancement strategies; assist with renovation program development and execution, project parameters, design scope, and capital authorization approvals.
Ensure appropriate fiscal controls for capital expenditure projects.
Support assessment of each property’s market position and highest and best use, and ensure value-enhancement strategies are communicated and integrated into Strategic Business Plans.
Lead property managers and ensure property management offices are appropriately staffed and operate according to company standards and policies.
Approve disbursements that exceed property managers’ approval authority when appropriate and ensure regulatory and local law compliance.
Review and approve annual budgets for property management offices and individual properties before submission to asset managers for fiscal approval.
Monitor property manager performance against Strategic Business Plan strategies and budgeted goals, and support management of operating expenses and major delinquencies.
Ensure property managers receive appropriate accounting support and work with Company Accounting to ensure timely reporting.
Participate in fall and spring reforecast processes, ensuring deadlines, accuracy, and standardized reporting.
Perform other duties as assigned.