Regional Director

ModernFi

93d•$140,000 - $200,000•Hybrid

About The Position

ModernFi is seeking a Regional Director to own the client relationships across the full institution journey, from activation through long-term growth. You will play a crucial role in ensuring client satisfaction, driving product adoption, and fostering long-term relationships with our clients. As the relationship owner for your portfolio, you will ensure clients understand and realize the full value of our platform, surfacing opportunities tied to their growth goals and delivering client feedback to our product teams. Your work will directly strengthen how financial institutions across the county operate, improving the financial health of millions of Americans. This role offers the opportunity to drive revenue, deepen client success, influence product development, and shape ModernFi's strategic direction during a period of rapid growth. At ModernFi, your work will directly fuel our vision and mission to serve as systemically important financial infrastructure that drives the American economy and to empower our partner financial institutions to grow and better serve their communities.

Requirements

Energized by collaborating with clients and experience in a revenue-generating function
5+ years of experience in relationship management, account management or similar roles
Excellent communication and interpersonal skills for client-facing and internal interactions
Energized by meeting with key partners in person (and willingness to travel accordingly)
Proven ability to manage multiple clients and work streams simultaneously
Strong problem-solving skills and attention to detail
High level of organization and professionalism, and comfort with data-driven marketing practices
Ability to handle nebulous problems and shifting priorities with flexibility, patience, and skill
Excited by the prospect of life- and career-changing work in a startup environment
High EQ, trustworthy, and calm under pressure
Strong understanding of financial systems, markets, technology, and banking

Responsibilities

Lead the institution activation process, ensuring a smooth transition from sales to active usage of ModernFi's platform
Be a strategic partner to our clients, ensuring they understand and can effectively utilize all platform features
Oversee joint marketing activations with clients, coordinating between internal teams (Institution Success, Marketing, Sales) and client stakeholders
Provide ongoing support to clients, addressing inquiries and resolving issues promptly
Regularly check in on client usage, identify patterns, and proactively suggest ways to increase platform utilization
Develop and maintain strong, long-lasting client relationships, serving as the primary point of contact
Work closely with founding team and the Institution Success team to develop strategies for increasing client engagement and usage
Identify and communicate upsell opportunities based on client's strategic growth goals
Gather and communicate client feedback on the product to drive platform improvements