Regional Director

Brookfield Properties•Charleston, SC

19d•Onsite

About The Position

The Regional Director oversees designated markets, build-to-rent communities, and a portfolio of single-family home rentals. The role partners with regional and market personnel to establish and meet business plans, objectives, goals, and strategies aligned with overall business priorities. It leads market personnel, drives operational performance and profitability, and implements procedures and practices to support operational excellence and growth. The role is based at 997 Morrison Drive, Suite 402, Charleston, and requires travel 60% by airplane and vehicle, including overnight stays. The position also requires use of a cell phone with voice, data, and email system capabilities for at least 75% of the time.

Requirements

Bachelor’s degree or equivalent work experience.
5–7 years of property management experience; single-family rental operations experience is preferred.
10 years of general management or leadership experience.
Experience leading geographically dispersed teams.
Experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
Demonstrated ability to identify improvement opportunities and establish and implement procedures and performance standards to increase efficiency.
Knowledge of fair housing and applicable local real estate laws.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced knowledge preferred.
Ability to present to groups of employees or customers and establish credibility quickly and effectively.
Strong understanding of the financial impact of operational decisions and ability to establish and implement performance measurements and procedures to reach goals.
Ability to use persuasion, negotiation, and other communication principles to influence results.
Ability to travel 60% by airplane and vehicle, with overnight stays required.
Ability to use a cell phone with system capabilities for voice, data, and email coverage at least 75% of the time.
Strong written and verbal communication skills.
Critical-thinking and problem-solving ability.
Ability to thrive in a high-volume, data-entry, and processing work environment, where applicable.

Nice To Haves

Lean / Six Sigma experience.
Single-family rental operations experience.
Advanced knowledge of Word, Excel, and PowerPoint.

Responsibilities

Oversee market personnel, including managing, training, coaching, and developing employees; review candidate resumes, interview candidates, and hire team members based on staffing needs.
Monitor market personnel accountability and performance, providing daily guidance to achieve established metrics.
Review and provide guidance and feedback on renovation and turnover approvals to achieve target metrics.
Oversee weekly market operations, including customer service, construction events, move-in and move-out processes, and other property management activities.
Assist the pricing team with home pricing by providing market- and property-level insights.
Handle first-line escalations and questions between the team and other departments.
Communicate routinely across the company, keep markets informed about company and industry initiatives, and provide senior leadership and peers with insights into market dynamics.
Develop and implement procedures, policies, and practices; facilitate change across markets and solicit and address feedback.
Facilitate development of long-term growth strategy for Operations and the company.
Ensure compliance with state real estate laws and company policies and procedures, support seamless internal and external audits, and oversee market decisions involving special-case properties and potential legal issues.
Execute the operations strategy in assigned markets and drive profitability and operational excellence by coaching, mentoring, and holding Market Operations Managers accountable for individual and market performance.
Perform other duties as assigned by a supervisor or leadership team.