Regional Director, Supportive Housing

Services for the Underserved•New York, NY

About The Position

At S:US, the Regional Director, Supportive Housing provides leadership, management, and direction to Program Directors overseeing residential settings and supportive housing programs. Reporting to the Vice President, Supportive Housing, the Regional Director sets strategic direction to elevate service delivery and ensure quality outcomes. The role provides clinical, operational, and fiscal leadership across a portfolio of programs and supports services for people with behavioral and mental health challenges, using a data-informed approach and a commitment to person-centered care. The Regional Director leads and coaches Program Directors, develops measurable program goals and workplans, ensures regulatory compliance and best practices, and helps adapt existing services and create new models of care. The position works under limited supervision, manages special projects as assigned, and represents the agency to funders, consumers, referral agencies, and other network members.

Requirements

Master’s degree in Human Services or a related discipline.
At least 5 years of professional experience, including at least 2 years of managerial experience in a professional function.
Leadership capability to manage and coach Program Directors.
Ability to contribute to and implement work systems for efficient operations.
Ability to provide direction and focus on implementing new initiatives.

Responsibilities

Provide programmatic leadership and develop clear, measurable program goals, objectives, and workplans that support quality services, safety, and positive outcomes.
Lead the housing division in providing quality, innovative services.
Adapt and improve service models and collaborate with S:US staff to develop and implement new models of care.
Promote person-centered care that supports dignity and facilitates opportunity.
Provide clinical, operational, and fiscal leadership to a portfolio of programs.
Position the agency to respond to opportunities for growth.
Align and update position descriptions and performance plans.
Apply knowledge of behavioral health regulations and programs to manage and coach Program Directors.
Ensure residences and programs meet regulatory requirements, model best practices, and integrate new tools and initiatives.
Develop Program Directors’ leadership skills and create individualized development plans to support consistent competencies.
Clarify Program Directors’ decision-making authority and empower them to act without micromanagement.
Work with internal and external stakeholders to resolve problems, influence decisions, and provide consultation.
Manage special projects and other assignments determined by the Vice President.
Represent the agency and its programs professionally to funders, consumers, potential consumers, referring agencies, and network members.
Stay current on regulations, policies, industry trends, and best practices.