Regional Director, Services Operations

Schneider Electric • Nashville, TN

2d

About The Position

The Regional Service Director (RSD) oversees and directs district operations within an assigned geographic service region and directly manages the region’s Field Service Managers. The RSD is the primary escalation point for frontline managers and ensures that service delivery responds to local customer and market needs while maintaining consistent global standards and complying with corporate initiatives and policies.

The role combines long-term resource planning with short-term problem-solving. The RSD is accountable for safe work environments and completion of safety training and audits; field-service productivity; forecasting and adjusting regional headcount; controlling operating costs; achieving financial gross-margin and revenue objectives; and improving customer satisfaction and employee engagement. Key performance indicators are used to track these objectives and identify areas for improvement.

The position is expected to spend 50% of its time in the field working with managers, field service representatives, customers, vendors, and sales personnel. The role also includes financial and operational reviews, cross-functional coordination, customer relationship management, training and qualification planning, policy compliance, and employee development.

Requirements

• At least five years of experience in critical power and/or cooling-related field service activities.
• At least two years of experience serving in a team lead role.
• Strong, confident management style and solid written and verbal communication skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to act independently and exercise good judgment.
• Ability to build relationships and teams and maintain effective interaction with involved parties.
• Strong work ethic and commitment to success.
• Competency with Microsoft Office.

Nice To Haves

• A BA or BS in Business Management or Engineering is desirable.
• Training during military service is desirable.
• Experience with commercial and contract management databases is a plus.

Responsibilities

• Directly manage Field Service Managers within the assigned geographic service region, including review and management of profit and loss.
• Provide escalation support and management for technical or commercial issues.
• Oversee field operations between Schneider Electric and its customers to ensure efficient and effective implementation of U.S. Service Operations expectations.
• Spend 50% of working time in the field with managers, field service representatives, customers, vendors, and sales personnel.
• Review financial and operational objectives monthly and quarterly and communicate them to all districts.
• Conduct quarterly field service representative site safety audits, participate in incident reviews, and ensure assigned districts comply with safety policies and procedures.
• Liaise with Scheduling, Logistics, Technical Support, Engineering, and Sales teams in the assigned region.
• Serve as the escalation service contact for strategic and key account customers, developing business relationships through regular communications and visits.
• Ensure regional training and qualification plans are prepared and executed based on the product install base, in collaboration with Field Service Managers and Corporate Training.
• Ensure Field Service Managers administer Schneider Electric policies correctly and consistently.
• Mentor Field Service Managers and support their career development, while fostering development throughout the region.
• Ensure districts comply with administrative processes and field service reporting requirements.
• Grow the Field Service Representative Sales Lead process through training and oversight of Field Service Managers.
• Use key performance indicators to maximize service goals, identify weaknesses, and correct them to improve service delivery.
• Perform other duties as assigned; management may modify or rescind work assignments.

Benefits

• Medical coverage, including member reward points
• Dental insurance
• Vision insurance
• Basic life insurance
• Benefit Bucks credits to apply toward benefits
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 20 days of paid time off per year, prorated during the first year based on start date
• Base salary and short-term or sales incentives
• Opportunities to own company shares, subject to eligibility based on start date
• 401(k) with company match
• Performance and development conversations
• Senior Talent Program
• Global career opportunities
• Access to Schneider Career Hub for positions, projects, and mentors
• Learning platforms including Coursera
• Recognition program, including service anniversaries
• Volunteer leave
• Programs through the Schneider Electric Foundation
• Initiatives supporting youth education
• Military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed