Regional Director, Outreach (NY, Buffalo / Rochester)

Charlie Health • Buffalo, NY

12d

About The Position

Charlie Health is hiring a Regional Director, Outreach to lead go-to-market efforts in a state-wide or multi-state region. The role manages and supports regional Outreach Directors and Managers, works with leadership to identify patient referral sources and build clinical partnerships, and helps facilitate admissions. The Regional Director is accountable for regional performance and market expansion, with responsibility for making Charlie Health’s programs known to patients, families, providers, and referral partners. The position is based in Buffalo or Rochester, New York, and includes regular local travel to meet potential referral partners.

Requirements

• Must be based in Buffalo or Rochester, New York.
• 6–10+ years of business development experience, including 2–3+ years of sales leadership experience.
• Proficiency with Microsoft Office, Google Suite, CRM software (Salesforce preferred), scheduling tools, and video conferencing technologies.
• Authorized to work in the United States and native or bilingual English proficiency.
• Demonstrated record of top-tier performance developing, maintaining, and growing customer accounts in a B2B or outreach setting.
• Experience managing, coaching, and motivating a business development team.
• Experience measuring, analyzing, and being accountable for well-defined sales metrics and KPIs.
• Exceptional interpersonal, relationship-building, and listening skills, with a consultative style.
• Ability to energize, communicate, and build rapport at all organizational levels.
• Ability to travel locally, within approximately one hour’s driving distance, for meetings with potential referral partners.
• Reliable transportation, a valid driver’s license, and ability to drive up to one hour each way regularly.
• Strong project management skills and ability to manage details in a fast-paced, fluid environment.
• Expertise advising, presenting to, and persuading senior corporate personnel.

Nice To Haves

• Experience in healthcare.

Responsibilities

• Support new admissions goals and oversee the team’s overall performance, which may include carrying a book depending on team size and growth.
• Manage and lead a regional team of Outreach Directors and Managers, ensuring regional performance goals are met or exceeded.
• Measure and own regional KPIs and report results upward monthly.
• Develop and operationalize go-to-market strategy for efficient new-market penetration.
• Create, build, and manage relationships with referral sources across priority markets.
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and establish community partnerships.
• Design strategies to better support and engage referral partners across different channels.
• Deepen Charlie Health’s penetration across existing partnerships.
• Attend and lead educational meetings, marketing presentations, and networking events in person and via conference call.
• Synthesize and share market feedback from partners, patients, and stakeholders to inform marketing and product strategies.
• Work with internal marketing, product, client success, and legal partners to deliver go-to-market goals.

Benefits

• Comprehensive benefits for full-time, exempt employees.
• Target performance-based bonus.
• Stock options and other Charlie Health-sponsored benefits may be included, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed