Regional Director of Operations

Focus•Perth Amboy, NJ

4h•Onsite

About The Position

The Regional Director of Operations is responsible for the overall performance, leadership, and development of warehouse and distribution operations throughout the assigned region. Reporting directly to the VP of Operations, this position provides strategic direction, performance oversight, coaching, and accountability to Regional Managers, who lead the day-to-day performance of their assigned facilities. The Regional Director establishes operating standards, drives financial and operational performance, develops leadership talent, and ensures consistent execution across facilities. The role holds Regional Managers accountable for safety, customer service, productivity, labor management, inventory accuracy, and profitability while aligning regional operations with companywide objectives. The Director translates company strategy into measurable regional results, identifies improvement opportunities, and ensures consistent performance across the region. The position oversees regional operating budgets, customer service and SLA performance, inventory and process compliance, safety and risk management, KPIs, and continuous improvement. It also supports facility launches, expansions, customer implementations, regional growth initiatives, and coordination across warehouse operations, transportation, linehaul, final-mile, customer service, and corporate functions. Travel between regional facilities and customer locations is required regularly; travel is occasionally required to support regional facilities and operational initiatives.

Requirements

10 or more years of progressive leadership experience in warehouse, distribution, transportation, or logistics operations.
Demonstrated ability to manage financial performance, operating budgets, KPIs, customer SLAs, and productivity standards.
Strong understanding of warehouse operations, inventory management, transportation coordination, and distribution processes.
Proven ability to develop leaders, improve operational performance, and manage organizational change.
Strong financial, analytical, problem-solving, and decision-making skills.
Excellent communication, relationship management, coaching, and leadership abilities.
Ability to travel regularly between regional facilities and customer locations.
Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field preferred.

Nice To Haves

Experience leading multiple facilities, Regional Managers, or geographically dispersed operational teams.
Experience in 3PL warehousing, furniture, big-and-bulky products, home furnishings, or final-mile logistics.

Responsibilities

Lead and ensure accountability for operational performance across assigned regional facilities.
Directly manage, recruit, coach, develop, and retain Regional Managers, setting clear performance expectations and measurable objectives.
Conduct regular business reviews with Regional Managers to assess KPIs, financial results, operational execution, challenges, and corrective actions.
Implement company initiatives and achieve regional objectives in partnership with the VP of Operations.
Coordinate warehouse operations with transportation, linehaul, final-mile, customer service, and corporate functions.
Support facility launches, expansions, customer implementations, and regional growth initiatives.
Establish accountability for Regional Managers' financial results, service performance, safety, productivity, and leadership effectiveness.
Develop leadership succession plans and strengthen the management pipeline across the region.
Ensure Regional Managers maintain appropriate staffing and leadership coverage and effectively lead facility management teams.
Address performance deficiencies through coaching, improvement plans, and accountability measures.
Ensure facilities meet customer SLAs, contractual commitments, and company service standards.
Support customer relationships and participate in business reviews and escalated operational discussions as needed.
Identify service risks and performance gaps, and hold Regional Managers accountable for resolving customer escalations, inventory discrepancies, product damage, and service failures.
Partner with Customer Success and Account Management to improve customer satisfaction, service quality, and retention.
Manage regional accountability for operating budgets, labor expenses, productivity, and financial performance.
Monitor cost drivers including labor utilization, overtime, temporary labor, cost per unit, cost per CFT, and facility capacity; identify opportunities to reduce costs, improve throughput, optimize labor, and increase facility utilization.
Review financial performance with Regional Managers and implement corrective actions when needed.
Support forecasting, budgeting, and resource planning with the VP of Operations and other functional leaders.
Ensure consistent execution of receiving, put away, storage, picking, staging, shipping, cross-dock, returns, and inventory control processes.
Maintain standards for inventory accuracy, scan compliance, order fulfillment, product handling, SOP compliance, housekeeping, security, equipment, and building conditions.
Standardize successful processes and best practices across the region.
Establish and reinforce a regional culture focused on employee safety, regulatory compliance, and risk reduction.
Ensure Regional Managers comply with applicable OSHA requirements and company safety policies; review safety performance, incidents, and corrective actions.
Drive accountability for equipment safety, facility conditions, employee training, incident prevention, and timely completion of corrective actions.
Establish weekly and monthly performance reviews with Regional Managers; monitor regional KPIs and identify trends, risks, and improvement opportunities.
Develop and execute corrective action plans for underperforming facilities and lead initiatives to improve productivity, service, quality, inventory accuracy, and cost efficiency.
Use operational data to support decisions and measure improvement initiatives; provide performance updates, analysis, and recommendations to the VP of Operations.
Ensure accountability for results at every level of the regional organization.