About The Position
WashSmart Laundry and Drop and Dash is seeking an experienced, results-driven Regional Director of Operations to oversee daily operations and overall performance across 22 laundromat locations throughout the Chicago market. The role leads operational efficiency and provides oversight to facility and equipment maintenance, construction contractors, project management, and the team supporting retail operations. The Director translates company objectives into measurable results and serves as the primary link between ownership and individual store operations. This is a hands-on leadership role involving substantial field time visiting locations, coaching employees, inspecting facilities, resolving operational and mechanical issues, and holding managers accountable. The Director ensures consistent, safe, well-maintained, and profitable operations while developing scalable processes to support company growth.
Requirements
- At least 5 years of experience managing multi-unit operations.
- Bilingual proficiency in English and Spanish.
- Significant experience with labor laws.
- At least 5 years of project management experience.
- Experience working with construction contractors.
- Thorough understanding of equipment and facility maintenance.
- Experience overseeing multiple retail, service, hospitality, or other customer-facing locations.
- Demonstrated ability to manage managers and frontline employees.
- Strong financial management and P&L experience.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze operating reports and financial results.
- Strong problem-solving and decision-making abilities.
- Proficiency with Microsoft Excel, reporting tools, and business management software.
- Valid driver's license and reliable transportation.
- Ability to travel regularly between all 22 Chicago-area locations.
Responsibilities
- Oversee day-to-day operations across all 22 locations to support efficiency, consistency, and profitability.
- Develop, implement, and enforce standardized operating procedures, performance expectations, and service standards.
- Conduct scheduled and unannounced store visits to assess performance, facility conditions, employee productivity, and compliance.
- Ensure locations are clean, safe, properly staffed, well-maintained, and operating efficiently.
- Monitor store opening and closing procedures, attendance, staffing coverage, and operational compliance.
- Work with retail management to identify inefficiencies, implement corrective actions, and drive continuous improvement.
- Monitor store performance, operating expenses, inventory controls, and profitability; identify improvement and cost-reduction opportunities.
- Ensure equipment, facilities, and customer areas meet company standards and maintenance issues are addressed promptly.
- Oversee inventory management, product availability, merchandising, and loss-prevention initiatives.
- Maintain consistent service standards and identify opportunities to improve customer satisfaction.
- Oversee the maintenance, condition, safety, and functionality of facilities, buildings, and equipment.
- Develop and manage preventive maintenance programs to reduce downtime, extend asset life, and minimize repair costs.
- Coordinate timely resolution of maintenance issues and equipment failures with internal personnel, contractors, and outside service providers.
- Evaluate repair-versus-replacement decisions and recommend capital improvements and equipment investments.
- Ensure facilities and equipment comply with applicable safety regulations, operational standards, and company policies.
- Monitor maintenance budgets, service agreements, equipment performance, and repair costs.
- Recruit, develop, coach, and evaluate operational leaders and team members.
- Promote accountability, teamwork, safety, continuous improvement, and collaboration across maintenance, logistics, retail, and administrative teams.
- Set clear expectations and measurable performance goals; address challenges and ensure corrective actions are completed.
- Build scalable organizational processes to support long-term company growth.
- Maintain knowledge of applicable labor laws and employment regulations and ensure compliance with wage and hour rules, scheduling, overtime, meal and rest breaks, and workplace policies.
Benefits
- Performance-based annual bonus tied to company profitability and operational KPIs.
- Mileage reimbursement or company vehicle.
- Paid time off.
- Other applicable benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
