Regional Director of Operations | Puerto Rico

Schulte Hospitality Group•San Juan, Puerto Rico

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, hands-on Regional Director of Operations to oversee operations across multiple hotel properties in Puerto Rico. The position supports the company’s service culture and hospitality mission, prioritizing the needs of internal and external stakeholders and striving to make a positive impact. The role includes managing budgets and property performance, leading staff, maintaining guest service and safety standards, preserving hotel assets, and ensuring compliance with brand and regulatory requirements.

Requirements

Previous experience as a General Manager or Area General Manager at a hotel of similar size and type.
Ability to communicate effectively verbally and in writing.
Demonstrated ability to lead a team.
Excellent attention to detail.
Financial savvy.
Proficiency in Microsoft Office products.
Ability to work in a fast-paced environment and multitask.

Nice To Haves

Bachelor's degree in Hospitality Management or Business preferred.

Responsibilities

Manage budgets and financial plans and control expenditure for multiple properties.
Maintain statistical and financial records.
Set and achieve sales and profit targets.
Recruit, train, and monitor staff.
Plan work schedules for individuals and teams.
Respond appropriately to and resolve guest concerns.
Address problems and troubleshoot.
Ensure events and conferences run smoothly.
Preserve hotel assets, including supervising maintenance, supplies, renovations, and furnishings.
Maintain relationships with contractors, vendors, and suppliers.
Ensure a safe and secure environment for guests and associates.
Maintain appropriate property inspections as identified by the organization and brand.
Ensure properties meet brand guidelines, service expectations, and standards.
Ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.
Robust benefit package.