Operations Program Lead (Hybrid - Puerto Rico)
About The Position
Collins Aerospace is seeking an Operations Program Lead to lead critical programs and cross-functional initiatives supporting aerospace and defense operations. The role serves as the primary Operations focal point for assigned programs and product families, working across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to achieve customer commitments and business objectives. The Operations Program Lead translates demand, priorities, and recovery plans into integrated execution strategies with defined actions, owners, timelines, and deliverables. The role monitors performance, identifies risks, coordinates mitigation and recovery efforts, supports customer engagements, and drives timely resolution of operational challenges. It also leads a small group of Operations Program Leads, providing direction and supporting effective execution across assigned programs. This is a hybrid position based in Santa Isabel, Puerto Rico. The candidate must reside in Puerto Rico when employment begins; relocation is not offered. The hybrid schedule will be determined by the manager. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.
Requirements
- University degree or equivalent experience and at least 5 years of relevant experience, or an advanced degree in a related field and at least 3 years of experience.
- Demonstrated professional or educational experience communicating verbally and in writing in English and Spanish.
- U.S. citizenship is required; only U.S. citizens are authorized to access information under this program or contract.
Nice To Haves
- Experience leading cross-functional teams and completing complex programs or operational initiatives under tight timelines.
- Experience developing and executing recovery plans for production, delivery, supply, or customer-impacting issues.
- Experience managing internal and external stakeholder relationships and serving as a primary contact for program issues.
- Experience supporting customer reviews, customer visits, and other customer-facing engagements.
- Experience with Engineering Changes, deviations, Change Requests, configuration management, or related engineering processes.
- Experience using ERP/MRP or project management systems such as SAP and MS Project.
- Knowledge of Lean Manufacturing, Continuous Improvement, Six Sigma, APQP, PFMEA, or DFMEA methodologies.
Responsibilities
- Serve as the primary Operations focal point for assigned programs and product families, aligning performance with customer commitments and business objectives.
- Translate demand, recovery plans, and priorities into integrated execution plans with clear actions, owners, timelines, and deliverables.
- Lead cross-functional teams and track actions across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to resolve issues and meet commitments.
- Monitor program performance, identify risks and issues, and develop recovery plans and mitigation strategies to minimize customer impact and prevent escalations.
- Present program performance, recovery plans, risks, and paths forward to internal and external leadership during customer reviews and other engagements.
- Lead and prepare for customer visits, coordinating schedules and cross-functional teams to address customer requests and priorities.
- Partner with Operations and Planning teams to align production priorities, resources, schedules, and execution plans with critical customer commitments.
- Communicate urgent customer priorities and potential escalations across functional teams; partner with Engineering and Technical Planning to implement Engineering Changes, deviations, Change Requests, and configuration updates in a timely manner.
- Conduct periodic program reviews with customers and internal stakeholders, collaborating with other Operations Program Leads, Operations Program Managers, General Managers, and functional leaders to maintain alignment and resolve issues.
- Lead and supervise a small group of Operations Program Leads, providing direction and supporting effective execution across assigned programs.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
