Regional Director of Operations- Affordable Properties

Neighborly Ventures•Salem, OR

27d•Onsite

About The Position

The Regional Director of Operations is responsible for the operational oversight of a portfolio of Neighborly Communities’ multifamily properties, working collaboratively with the Director of Property Management to support portfolio performance. This role oversees community managers, ensures compliance with fair housing laws, reviews financial and property operations with community managers, coordinates with asset management and ownership, and exemplifies the organization’s core values. This role requires consistent in-person presence at assigned communities and is not structured as a remote position.

Requirements

Strong verbal and written communication skills
Effective time management with the ability to prioritize and meet deadlines
Ability to manage multiple competing priorities while maintaining attention to detail
Ability to manage difficult or emotional employee situations with professionalism and an outward mindset
Ability to build and maintain effective working relationships across teams
Strong knowledge of Fair Housing laws and regulations
Strong working knowledge of Low-Income Housing programs and compliance requirements (for affordable communities)
Demonstrates integrity, professionalism, and the ability to maintain confidentiality
Ability to interact effectively with others, consistently applying the principles of the Outward Mindset
Proficient in Microsoft Office, property management software, and Tenant Tech systems
Skilled in managing multiple competing priorities and deadlines with strong attention to detail
Associate’s degree in Property Management with a minimum of 3 years of relevant experience, or High school diploma and five to 10 years (5-10) years relevant experience in multi-family property management.
At least two (5) years of management experience, with an emphasis in managing multiple properties in different locations is preferred.

Nice To Haves

LIHTC Compliance preferred if working at an affordable housing property.
Fair Housing certification.
Property Management accreditations such as CPM and/or ARM through the IREM, or CAM through the National Apartment Association, or RMP or MPM through NARPM considered an asset.

Responsibilities

Oversee property and financial operations of multiple communities.
Complete constructive and timely performance evaluations.
Prepare and conduct 3A+ SAM meetings with your direct reports.
Manage your direct reports in accordance with 3A+ principles.
Visit all assigned communities a minimum of once a week.
Oversee the administration, improvement, maintenance, and operations of the assigned multiple different Neighborly Communities’ properties.
Maintain a thorough understanding of and adherence to all fair housing regulations and ensure compliance.
Prepare and submit necessary reports in a timely manner, which may include performance standards, asset management reports, budget reports, and delinquency reports.
Oversee the community managers to ensure the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move-in/out procedures.
Serve as a resource for all team members, ensuring that each team member completes and reports their 3A+ SAMs and adheres to all operational policies and procedures.
Maintain expertise in all property management platforms, including but not limited to ResMan, Tenant Tech, Leonardo, MeetElise, Rentana and SharePoint.
Demonstrate self-accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of these meetings to Human Resources.
Familiarize yourself with the job descriptions of the individuals you supervise.
Embrace the principles of the Outward Mindset.
Complete all assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings, Outward Performance, and other relevant training courses.
Perform any other related duties as assigned by management.