Regional Director of Operations

Telos Health Systems•Louisville, KY

23h•Hybrid

About The Position

The Regional Director of Operations (RDO) at Telos Health Systems is a strategic and hands-on leadership role responsible for driving growth, ensuring operational efficiency, and maintaining high levels of provider and facility satisfaction within a designated region. This role involves provider onboarding, clinical oversight, facility engagement, strategic planning, market analysis, and day-to-day operations management. The successful candidate will leverage their expertise to develop and implement strategies that align with the company’s overall goals, foster strong relationships with providers and facilities, and ensure compliance with operational standards. Anticipated 75% in-state travel within Kentucky.

Requirements

Bachelor's degree
Prior Regional Director experience overseeing multiple healthcare facilities
Strong collaboration with clinical partners
Highly relational, communicative, and collaborative
Leadership in multi-site healthcare operations

Nice To Haves

LNHA (Licensed Nursing Home Administrator) preferred in Kentucky
MBA preferred
Skilled Nursing Facility (SNF) experience highly preferred

Responsibilities

Conduct interviews, facilitate orientations, and oversee the seamless integration of providers into facilities.
Manage tasks related to setup and onboarding process for a smooth transition.
Maintain regular contact with providers and lead clinicians to ensure optimal performance.
Track productivity and performance metrics to ensure providers meet work quotas and quality outcomes.
Conduct site visits and actively engage with facility teams and leadership to address issues or concerns.
Establish open communication to address facility needs and foster a collaborative working relationship.
Ensure high levels of customer satisfaction and address any issues or concerns promptly.
Develop strategies to enhance facility retention and loyalty.
Develop and implement regional business development strategies to achieve growth targets.
Align regional strategies with overall company goals and objectives.
Work with Business Development leadership on growth opportunities within your respective region.
Conduct market research to identify new business opportunities and market trends.
Assess competitive landscape and devise strategies to gain market share.
Identify and establish partnerships, joint ventures, and alliances.
Oversee day-to-day regional operations to ensure efficiency and effectiveness.
Implement operational policies, procedures, and best practices.
Ensure compliance with company standards and regulatory requirements.
Participate in and adhere to all requests regarding reporting and metrics.
Document activities associated with the responsibilities in the company's software.
Oversee and monitor facility budgets, revenue generation, and cost containment, contributing to the overall financial performance of the region.