Regional Director of Healthcare Center Operations

AIDS Healthcare Foundation•Los Angeles, CA

About The Position

AIDS Healthcare Foundation (AHF) is seeking a Regional Director of Healthcare Center Operations to advance the organization’s mission of census growth through retention, outreach, and a seamless client experience. This role involves direct management and leadership of site-level Practice Managers and accountability for non-clinical operational performance, with a strong emphasis on patient retention, growth, and client experience. The Regional Director will provide leadership, support, and development to regional staff to strengthen employee engagement, patient retention, and overall performance outcomes. This work will be carried out in close collaboration with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors, to ensure alignment, consistency, and sustained operational excellence across the region. The Regional Director will enhance AHF's reputation by serving as a visible role model for patient-centered leadership, aligning actions with AHF’s mission, and demonstrating a commitment to placing patients at the center of the work. Through active representation in the community, the Regional Director will build trust, strengthen partnerships, and advocate for the populations served. AHF operates in a dynamic environment and values a collaborative organizational structure where staff are accountable to multiple leaders. The Regional Director will model collaboration, shared accountability, and disciplined execution in support of AHF’s mission and strategic priorities, ensuring regional efforts remain focused, adaptive, and responsive to the needs of patients, staff, and the communities AHF serves.

Requirements

Advancing the organization’s North Star of census growth through retention, outreach, and a seamless client experience.
Providing effective regional leadership of all non-clinical operations within the assigned region.
Direct management and leadership of site-level Practice Managers.
Accountability for non-clinical operational performance, with a strong emphasis on patient retention, growth, and client experience.
Providing leadership, support, and development to regional staff to strengthen employee engagement, patient retention, and overall performance outcomes.
Collaborating with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors, to ensure alignment, consistency, and sustained operational excellence across the region.
Enhancing the reputation of AHF by serving as a visible role model for patient-centered leadership.
Consistently aligning actions, decisions, and priorities with AHF’s mission.
Demonstrating a clear commitment to placing patients at the center of the work, reinforcing how organizational priorities translate into meaningful care and service delivery.
Actively representing AHF in the community to build trust, strengthen partnerships, and advocate for the populations served.
Working diligently to advance organizational priorities and ensure sustained delivery on AHF’s mission.
Serving as a passionate advocate for AHF's top initiatives.
Ensuring that AHF Core Values and Mission stay top of mind with all actions.
Adapting in a dynamic environment to assist in providing the best experience for clients and workplace for employees.
Working as part of a close-knit team to model collaboration, shared accountability, and disciplined execution in support of AHF’s mission and strategic priorities.
Ensuring regional efforts remain focused, adaptive, and responsive to the needs of patients, staff, and the communities AHF serves through alignment, partnership, and collective problem-solving.

Responsibilities

Advancing the organization’s North Star of census growth through retention, outreach, and a seamless client experience.
Providing effective regional leadership of all non-clinical operations within the assigned region.
Direct management and leadership of site-level Practice Managers.
Accountability for non-clinical operational performance, with a strong emphasis on patient retention, growth, and client experience.
Providing leadership, support, and development to regional staff to strengthen employee engagement, patient retention, and overall performance outcomes.
Collaborating with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors, to ensure alignment, consistency, and sustained operational excellence across the region.
Enhancing the reputation of AHF by serving as a visible role model for patient-centered leadership.
Consistently aligning actions, decisions, and priorities with AHF’s mission.
Demonstrating a clear commitment to placing patients at the center of the work, reinforcing how organizational priorities translate into meaningful care and service delivery.
Actively representing AHF in the community to build trust, strengthen partnerships, and advocate for the populations served.
Working diligently to advance organizational priorities and ensure sustained delivery on AHF’s mission.
Serving as a passionate advocate for AHF's top initiatives.
Ensuring that AHF Core Values and Mission stay top of mind with all actions.
Adapting in a dynamic environment to assist in providing the best experience for clients and workplace for employees.
Working as part of a close-knit team to model collaboration, shared accountability, and disciplined execution in support of AHF’s mission and strategic priorities.
Ensuring regional efforts remain focused, adaptive, and responsive to the needs of patients, staff, and the communities AHF serves through alignment, partnership, and collective problem-solving.

Benefits

Comprehensive benefits to help employees do and be their very best, intended to enhance employee physical, financial, spiritual and professional health.

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