Director of Operations-Healthcare

EPIC Health System LLC•Houston, TX

7h•Onsite

About The Position

Lead with Purpose. Build the Future of Healthcare in Florida with EPIC Health At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Texas, we’re looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region. This is a unique growth opportunity. During the initial market-entry phase, the Director of Operations will serve as a hands-on operational leader, performing Business Administrator and/or District Manager responsibilities as needed to establish strong clinic operations. As the state expands, the position will evolve into a traditional Director of Operations role with broader strategic oversight.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred).
5–7+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred.
Experience in clinic startup, expansion, or turnaround environments is highly desirable.
Strong knowledge of healthcare regulations and compliance requirements (Florida experience preferred).
Proven ability to build and scale operations in a new market.
Strong analytical, problem-solving, and decision-making skills.
Exceptional leadership, communication, and organizational abilities.
Experience managing cross-functional teams and complex projects.
Proficiency in EHR systems, data analytics, and Microsoft Office Suite.

Nice To Haves

Experience in Texas healthcare operations or similar regulatory environments.
Certification such as FACHE or CMPE.
Background in primary care, value-based care, or multi-specialty operations.

Responsibilities

Lead the development and execution of operational strategy for EPIC Health’s Florida market.
Partner with executive leadership to build and scale clinic operations across Sunrise and surrounding areas.
Support new site launches, including staffing models, workflows, and operational readiness.
Oversee day-to-day operations across one or multiple clinic locations.
Ensure efficient workflows, optimal staffing, and high-quality patient care delivery.
Implement and standardize processes as the organization grows in Florida.
Ensure compliance with Texas healthcare regulations, including Department of Health and AHCA requirements.
Oversee adherence to Level 2 background screening, licensure, and credentialing standards.
Maintain readiness for audits, inspections, and payer requirements in the Florida market.
Develop and manage budgets, monitor performance, and drive operational efficiency.
Identify opportunities for cost optimization and revenue growth while maintaining care quality.
Establish and monitor KPIs related to patient outcomes, satisfaction, and operational performance.
Lead continuous improvement initiatives to enhance care delivery and clinic efficiency.
Recruit, train, and develop high-performing clinical and administrative teams in a new market.
Build a strong, mission-driven culture aligned with EPIC Health’s values.
Provide ongoing leadership, coaching, and performance management.
Build strong relationships with providers, staff, and external partners across Florida.
Collaborate cross-functionally with corporate teams to ensure alignment and successful expansion.
Support implementation and optimization of EHR and operational systems.
Help establish scalable infrastructure to support multi-site growth.
Identify and mitigate operational risks in a new and evolving market.
Develop and enforce policies and procedures to ensure compliance and organizational integrity.