Regional Director of Community Engagement and Experience

National Church Residences•Dublin, OH

2d•Hybrid

About The Position

The Regional Director of Community Engagement & Experience is responsible for advancing person-centered engagement, therapeutic recreation, and holistic wellness programming across an assigned regional portfolio. This role provides strategic leadership to ensure programs reflect a person-centered, holistic wellness approach that supports residents’ cognitive health, physical well-being, emotional resilience, social connections, community involvement, and spiritual enrichment. The Director integrates engagement and wellness into the overall resident experience, aligning with the organizational mission and operational priorities, and creates opportunities for and sources volunteers to support department strategy. This position also drives program excellence and consistency by establishing standards, ensuring high-quality programming, monitoring effectiveness, and promoting innovative, evidence-informed practices. Additionally, the role involves leading, developing, and supporting teams, fostering a culture of accountability, and ensuring quality, compliance, and operational alignment with business objectives.

Requirements

Bachelor’s degree in Therapeutic Recreation, Recreation Therapy, Gerontology, or related field.
2 plus years of experience in senior living, senior services or serving special needs populations with experience supporting memory care and/or dementia focused programming.
Excellent communication, comprehension, and interpersonal skills.
Ability to speak, read, write and understand English, as well as the ability to make self-understood.
Good computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
Self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
Ability to successfully lead others in an environment of complexity.
Strong motivational skills and a high emotional intelligence quotient (EQ).
Current Certified Therapeutic Recreation Specialist (CTRS) required.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Ensure all care is provided with respect and dignity for the residents/clients, their families and the staff.
Reports all complaints made by residents/clients and/or families to the appropriate supervisors.
Reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Responsibilities

Provides strategic leadership for community life, engagement, wellness, and memory care across a regional portfolio.
Ensures programs reflect a person-centered, holistic wellness approach that supports residents’ cognitive health, physical well-being, emotional resilience, social connections, community involvement and spiritual enrichment.
Integrates engagement and wellness into the overall resident experience, aligning with organizational mission and operational priorities.
Creates opportunities for and sources volunteers to support department strategy.
Establishes standards and ensures consistent execution of high-quality engagement and wellness programming across communities.
Monitors program effectiveness and resident outcomes, using data and feedback to drive continuous improvement.
Promotes innovative, evidence-informed practices that enhance resident engagement and quality of life.
Provides direction, guidance, and development to Community Life, Wellness, and Memory Care leaders and teams.
Supports facility leadership with talent strategies including hiring, onboarding, training, and retention.
Fosters a culture of accountability, collaboration, and service excellence across communities.
Ensures compliance with regulatory standards and organizational expectations related to life enrichment and programming.
Manages Resident engagement platforms, establishes standards and develops processes for execution, data analysis and reporting.
Supports quality assurance, survey readiness, and performance improvement efforts.
Partners with operations leadership to align programming with business objectives and resident care goals.