Regional Director Hearing Care - Central Florida

Sonova AG

4d•$110,000 - $130,000•Hybrid

About The Position

As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. As a strong leader, you will guide, coach, and mentor your team while leveraging your strong business acumen to drive your team toward achieving sales budgets, assigned key performance indicators (KPIs), and profit. The Regional Director will lead the team to provide an exceptional customer experience through the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

Requirements

Bachelor's Degree or equivalent experience required
Willing to travel up to 50–60%
Effective and professional verbal, written, and virtual communication skills
Strong business acumen
Marketing and promotion experience
Solid analytical and problem-solving skills
Strong leadership, coaching, mentorship, and counseling skills
Multi-unit management experience
Experience with Microsoft Office and Outlook, especially PowerPoint and Excel
Minimum 2–3 years of relevant multi-unit management experience
Proven marketing, sales, and business growth success within a high-touch, customer-focused environment

Nice To Haves

MBA preferred
Hearing Healthcare, Medical Retail, or Retail experience is a plus
Hearing Healthcare management experience is a plus

Responsibilities

Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help
Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
Effectively manage and support change management initiatives
Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions
Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees
Ensure that all employees adhere to AudioNova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements
Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR)
Lead strategies to improve engagement across the region
Maintain awareness of industry trends and developments
Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects
Experience in transition and integration of new clinics and employees through acquisition or greenfield
Foster a culture that aligns with the values and vision of AudioNova
Support the Senior Director, Sales with strategic projects
Ensure compliance with all local, state, and federal laws as well as AudioNova brand standards
Perform other assigned duties and responsibilities