Regional Designated Broker - Southwest Territory Lead

Zillow

6d•$39 - $66•Remote

About The Position

Zillow is hiring a Regional Designated Broker – Southwest Territory Lead to oversee brokerage operations across a defined multi-state region aligned to high-volume MLS markets. The full-time role combines regulatory authority, operational execution, and strategic relationship management. The Territory Lead serves as the designated broker of record for assigned states and represents Zillow within MLSs, associations, regulatory bodies, and influential brokerages. The role works closely with Strategic Operations, Industry Operations, and Brokerage Operations to align and execute market initiatives. It owns territory-level operational performance, compliance integrity, and execution quality; maintains relationships with industry stakeholders; monitors MLS sentiment and regulatory trends; and supports policy updates, regulatory responses, and operational changes. The position is remote, with employees working from a physical location of their choice that must be identified to the Company. The role requires willingness to travel up to 40–50% within the assigned territory. Listed hourly base pay ranges vary by location: $41.30–$65.90 in specified locations and $39.20–$62.60 in another specified group of locations. The role is also eligible for equity awards, with actual amounts varying based on experience, performance, and location.

Requirements

Active real estate broker license in at least one state within the assigned territory.
Willingness to obtain and maintain broker-level licenses in additional states as needed.
At least 5 years of brokerage leadership experience.
Active or former participation in REALTOR® associations or MLS governance.
Experience engaging with MLS boards, associations, and brokerage leadership.
Strong stakeholder management and cross-functional collaboration skills.
Willingness to travel up to 40–50% within the assigned territory.

Nice To Haves

Experience serving as a Broker-in-Charge, Managing Broker, or Designated Broker.
Deep understanding of MLS governance and state regulatory environments.
High credibility within the local real estate community.
Ability to thrive in structured, accountable operating environments.
Ability to balance compliance oversight with relationship-building and strategic engagement.
Clear communication and appropriate escalation skills.

Responsibilities

Serve as designated broker of record for assigned states within the territory.
Own regional operational performance, compliance integrity, execution quality, brokerage processes, and execution standards.
Monitor territory workload, regulatory complexity, MLS dynamics, and broker sentiment, and escalate emerging risks, regulatory changes, and market shifts to leadership.
Build and maintain trusted relationships with MLS executives, association leaders, state regulators, and influential brokerages.
Represent Zillow in MLS, association, state commission, and industry meetings, both virtually and in person; seek committee participation and leadership opportunities when aligned with company strategy.
Provide territory-level intelligence about MLS sentiment, regulatory trends, and brokerage dynamics, and report local MLS news, updates, and sentiment to Industry Affairs leadership.
Maintain active MLS and association memberships to ensure continuity of data and access across required states.
Partner with Strategic Operations, Industry Operations, and Brokerage Operations to align on market initiatives and execute broader Industry Affairs strategies.
Support rollout of policy updates, regulatory responses, MLS engagement efforts, and operational changes; participate in check-ins, reviews, and reporting routines.
Address customer care complaints, assist with resolution, and route inquiries appropriately.
Ensure compliance with state licensing laws, MLS rules, association bylaws, and brokerage operations manuals.
Advise licensees and internal stakeholders of regulatory or MLS rule changes within 24 hours of notification.
Partner with Licensing on brokerage-level license transitions and maintenance; review reports of supervised licensees and flag anomalies as needed.
Perform contract reviews for legal and transactional compliance as needed; act as signing authority for brokerage filings and MLS documentation as required.
Track, record, and report changes in co-listed properties in the territory to support the transaction team.
Maintain required continuing education and active state real estate licenses.
Execute standardized workflows and brokerage routines to improve speed, reliability, and consistency.
Participate in cross-training and operational development initiatives; contribute insights to tooling, automation, and data improvements that reduce manual work.
Support onboarding, paperwork transitions, and retraining related to territory realignment.
Respond within one business day to requests from Licensing, MLS, Brokerage Operations, Industry Affairs, and other internal and external partners.