Regional Designated Broker - Northwest Territory Lead

Zillow

6d•$39 - $66•Remote

About The Position

Zillow is seeking a Regional Designated Broker to lead brokerage operations across a defined multi-state Northwest territory: Washington, Oregon, Idaho, Montana, Wyoming, Alaska, and North Dakota. This full-time, remote role combines regulatory authority, operational execution, and strategic relationship management. The Territory Lead serves as the designated broker of record and as a key Zillow representative with MLSs, associations, regulators, and influential brokerages. The role owns regional operational performance, compliance integrity, and execution quality. It works closely with Strategic Operations, Industry Operations, and Brokerage Operations to carry out market initiatives, policy updates, regulatory responses, MLS engagement, and operational changes. The Territory Lead maintains relationships and memberships across required states, represents Zillow in industry settings, tracks local market intelligence, supports licensing and transaction processes, and helps improve standardized workflows and operational scalability. The role may require travel of up to 40–50% within the assigned territory.

Requirements

Active real estate broker license in at least one state within the assigned territory.
Willingness to obtain and maintain broker-level licenses in additional states as needed.
At least 5 years of brokerage leadership experience.
Active or former participation in REALTOR® associations or MLS governance.
Experience engaging with MLS boards, associations, and brokerage leadership.
Strong stakeholder management and cross-functional collaboration skills.
Willingness to travel up to 40–50% within the assigned territory.

Nice To Haves

Experience serving as a Broker-in-Charge, Managing Broker, or Designated Broker.
Deep understanding of MLS governance and state regulatory environments.
Strong credibility within the local real estate community.
Ability to thrive in structured, accountable operating environments.
Ability to balance compliance oversight with relationship-building and strategic engagement.
Clear communication and appropriate escalation skills.

Responsibilities

Serve as designated broker of record for assigned states in the territory.
Own regional operational performance, compliance integrity, and execution quality; establish accountability for brokerage processes and standards.
Monitor workload, regulatory complexity, MLS dynamics, and broker sentiment, and escalate emerging risks, regulatory changes, and market shifts to leadership.
Build and maintain trusted relationships with MLS executives, association leaders, state regulators, and influential brokerages.
Represent Zillow at MLS, association, state commission, and industry meetings, and pursue committee participation or leadership opportunities when aligned with company strategy.
Provide territory-level intelligence about MLS sentiment, regulatory trends, and brokerage dynamics; review and report local MLS news and updates to Industry Affairs leadership.
Maintain active MLS and association memberships needed for data continuity and access across required states.
Partner with Strategic Operations, Industry Operations, and Brokerage Operations on market initiatives and territory execution of Industry Affairs strategies.
Participate in operating check-ins, reviews, and reporting routines; support rollout of policy updates, regulatory responses, MLS engagement efforts, and operational changes.
Address customer care complaints, assist with resolution, and route inquiries appropriately.
Ensure compliance with state licensing laws, MLS rules, association bylaws, and brokerage operations manuals.
Advise licensees and internal stakeholders of regulatory or MLS rule changes within 24 hours of notification.
Partner with Licensing on brokerage-level license transitions and maintenance; review supervised licensee reports and flag anomalies.
Perform contract reviews as needed and act as signing authority for brokerage filings and MLS documentation when required.
Track, record, and report changes in co-listed properties to support the transaction team.
Maintain required continuing education and active state real estate licenses.
Execute standardized workflows and brokerage routines, participate in cross-training and operational development, and contribute ideas for tooling, automation, and data improvements.
Support onboarding, paperwork transitions, and retraining related to territory realignment.
Respond within one business day to requests from internal and external partners, including Licensing, MLS, Brokerage Operations, and Industry Affairs.