Regional Deficiency Sales Specialist

Summit Fire & Security•Fort Worth, TX

10d•$65,000 - $85,000

About The Position

This position identifies deficiencies within existing customer accounts that have been documented by field inspectors or other sources, then promotes and sells products and services to correct them. The role provides customer service, completes timely handoffs, and is accountable for achieving sales goals and desired revenue. It handles deficiency sales calls, develops and follows up on proposals, negotiates with clients, and keeps management and customer records informed about proposal status. The specialist reviews inspection repair opportunities and red tags, prioritizes customer orders, and may assign opportunities to other sales representatives. The role maintains product knowledge, explains product and service differences to customers, and collaborates with management, sales representatives, and other personnel. Any work involving a site visit is transferred to a Service Sales Representative unless otherwise directed by the sales manager. The position consistently involves working indoors in an office or remote setting, independently and with others, and frequently requires travel. Employees may occasionally need to wear personal protective equipment. Physical duties include prolonged sitting and standing, and occasional driving, bending, kneeling, balancing, lifting less than 20 pounds, walking, using stairs, reaching, stooping, and twisting.

Requirements

High school diploma or GED required.
Two years of experience operating a computer and using Microsoft Office required.
Ability to read, write, and communicate effectively in English with employees, customers, and boards of directors.
Valid driver’s license with an acceptable driving record required.
Reliable transportation required.
Must comply with SFS drug and alcohol policies and background screening requirements, which may include customer-specific requirements.
Must be able to perform the listed physical duties, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s or bachelor’s degree in business or a related field preferred.
Two years of relevant business development or Fire Life Safety sales experience preferred.

Responsibilities

Receive, communicate, price, and negotiate client deficiency sales calls to maintain and grow the service business.
Generate proposals, follow up on active proposals, and close sales.
Communicate the status of active proposals to management.
Review and propose all inspection repair opportunities within two business days.
Follow up on submitted proposals and update their status in Salesforce within five business days.
Review all red tags in Building Reports daily.
Triage customer priorities to determine which orders should be completed first.
Assign opportunities to another Sales Representative when appropriate.
Provide high-quality service handoffs, including turnover forms and clear scopes.
Keep opportunity statuses updated in Salesforce and status tags updated in Building Reports.
Develop product knowledge for the products and services offered by Summit and explain product and service differences to customers.
Transfer work involving a site visit to a Service Sales Representative unless otherwise directed by the sales manager.
Manage workload volume and multitask incoming requests from external sources.
Maintain positive customer relationships and pass information to appropriate personnel for follow-up, quotes, questions, or concerns.
Provide friendly, outstanding service to internal and external customers and coworkers.
Stay current on technical aspects of the job by reading manuals, bulletins, and product brochures.
Follow OSHA and company safety programs and comply with company policies and applicable laws and regulations.
Maintain punctual, regular, and predictable attendance.
Work collaboratively and respectfully take direction from the RSM and local management.
Perform other duties as assigned.