Regional Customer Service Associate

IST Management Services • San Francisco, CA

8d • $22 - $26 • Onsite

About The Position

IST Management is seeking a Regional Customer Service Associate to provide customer service across corporate and legal offices in San Francisco and the Bay Area. The role involves supporting multiple sites and handling assigned customer service and office-services tasks. Candidates must have reliable transportation to reach all sites, including locations not accessible by public transit. Work is scheduled Monday through Friday, with hours based on the assignment and site location.

IST Management is a business process outsourcing company founded in 1997. It has over 1,800 employees and operations in more than 38 U.S. cities, providing litigation and corporate office support services. The company states that it has received several workplace and growth recognitions, including the Nation’s Best & Brightest Companies to Work For, the HR Professional Excellence Award, and inclusion in the INC 5000 list.

Requirements

• High school diploma or equivalent (GED).
• Relevant customer service experience and comfort supporting multiple offices in San Francisco.
• Reliable transportation to cover all Bay Area sites, including those not accessible by public transit.
• Professional appearance and demeanor.
• Keyboarding and Windows-environment PC skills.
• Excellent verbal and written communication skills.
• Ability to meet the employer's attendance policy.
• Ability to lift up to 55 pounds.

Nice To Haves

• Customer service, hospitality, or retail background preferred.

Responsibilities

• Handle tasks and projects as assigned.
• Answer calls, forward voicemails, greet guests, and validate parking.
• Maintain and restock common areas, check conference rooms, and reset them after meetings.
• Process incoming and outgoing mail and packages.
• Fulfill scan and print requests according to the instructions provided.
• Maintain high levels of customer care while demonstrating a friendly and cooperative attitude.
• Consistently follow business procedure guidelines.
• Perform other tasks as assigned.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability (STD) and long-term disability (LTD) coverage.
• Life insurance.
• 401(k).
• Paid time off.
• Bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED