Regional Collections Specialist

Waste Pro USA•Doraville, GA

2h•Onsite

About The Position

This role is for a Collections Specialist who will be responsible for making outgoing collection calls and/or emailing customers with past due balances or accounts at risk of service interruption. The goal is to arrange for collection or adjustment to correct errors in accounts, aiming for 30-40 calls per day. The position also involves following up on calls, providing invoice copies, performing credit evaluations, processing credit card payments, resolving account issues, and assisting the sales department with credit limit and term utilization. Additionally, the role requires learning to run various financial reports, managing collection processes, and uploading account information to external collection agencies.

Requirements

A minimum of 2 years of experience in the credit and collections field.
Basic financial skills including knowledge of commonly used collections practices and procedures.
Proficient in working on a PC, and competent in the use of Microsoft Office.
Must be proficient in Excel, Outlook and Word.
Ability to interact and communicate effectively, orally and in writing.
Ability to multitask.
Ability to adapt and deal with frequent changes in the work environment.
Ability to react well under pressure and treats others with respect.
Ability to identify and resolve problems in a timely manner.
Balance team and individual responsibilities and help build a positive team spirit.
Knowledge of Fair Credit Reporting Act.
Excellent organizational skills.

Nice To Haves

Waste Industry experience preferred.
Ability to travel up to 25%.

Responsibilities

Make outgoing collection calls and/or email customers with past due balances.
Contact accounts at risk of service interruption due to non-payment and determine the reason.
Arrange for collection or adjustment to correct errors in accounts.
Make 30-40 calls per day to keep accounts on track and follow up on promise to pay calls.
Follow up on calls and provide copies of invoices as required.
Perform credit evaluations for new or renewal business to determine credit worthiness.
Process credit card payments on accounts and resolve questions and issues on accounts.
Assist and train the sales department and office on how to utilize Equifax, set credit limits, and terms.
Learn to run reports such as credit hold report, negative balance, bill cycle summary, sales sheets, 10k aging, and aging reports.
Run collection manager and highlight customers needing contact for payment before billing cycle processes.
Upload account information to outside collections company as required.
Attend and participate in corporation-sponsored training courses as assigned.
Keep up to date on current technology, as job appropriate, being used by Waste Pro.
Perform any additional job duties assigned by the Supervisor.