Regional B2B Inside Sales Manager
About The Position
Responsible for managing, coaching, and developing Regional Sales Representatives (Hybrid Inside Sales roles) within a defined sales district. This is the first level inside sales manager, responsible for the day-to-day activities of the inside sales organization. Proactively engages with key accounts and supervises account plans. Approves special pricing and manages pricing policies within the district. Oversees and maintains documentation of builder agreements and competitive pricing agreements. Handles escalated customer issues and reports to management as appropriate. Coaches, mentor and manages the performance of inside sales representatives. Monitors metrics to make data-driven decisions on your inside sales plan. Recruit, hire, and onboard new inside sales representatives. Sets individual and team goals.
Requirements
- Bachelor's degree or an equivalent combination of education and experience
- At least 5 years of related experience
- 2 years of management experience
- Ability to manage the work of team members to optimize performance
- Expert abilities with building relationships, listening, persuading, negotiating, and managing time
- Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, SAP, Automatic Call Distributor, Sales Engagement, and Customer Relationship Management software
Nice To Haves
- B2B Sales experience
Responsibilities
- Managing, coaching, and developing Regional Sales Representatives
- Managing the day-to-day activities of the inside sales organization
- Proactively engaging with key accounts and supervising account plans
- Approving special pricing and managing pricing policies within the district
- Overseeing and maintaining documentation of builder agreements and competitive pricing agreements
- Handling escalated customer issues and reporting to management
- Coaching, mentoring, and managing the performance of inside sales representatives
- Monitoring metrics to make data-driven decisions on the inside sales plan
- Recruiting, hiring, and onboarding new inside sales representatives
- Setting individual and team goals
Benefits
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- Life insurance
- Long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
